Mobility Attendant
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Job Location:
Phoenix, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
11 days ago
Vacancies:
1 Vacancy
Department:
Job Summary
About Us:
One of the reasons why we are the nations leading parking management expert is because we recognize that people are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 75 years we understand what it means to earn Every Thank You which is treating our clients partners guests and team members with utmost respect and courtesy. As one of the largest privately held management companies we have the experience passion and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies.
Culture:
We have a strong distinctive culture a culture that is heavily influenced by a shared vision style and values. Our company values are the glue that binds our business clients and team members. There are some common traits that contribute to our unique culture. Clear values caring loyalty humility and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers clients suppliers and team members. We guard these values and attributes fiercely.
About the Position:
Play a meaningful role in enhancing accessibility safety and comfort for travelers at one of the nations busiest airports. We are seeking a compassionate and service-driven Mobility Attendant for the airports SkyTrain Services. This role is vital to delivering safe courteous and reliable mobility assistance to passengers traveling between the Rental Car Center and Terminals 3 and 4 via the PHX SkyTrain. The position directly supports ADA compliance while ensuring a positive and dignified guest experience.
Accountability
- Ensure passenger safety during all wheelchair assistance activities.
- Adhere strictly to ADA guidelines airport policies and safety procedures.
- Maintain situational awareness in high-traffic environments.
- Demonstrate punctuality reliability and professional conduct throughout each shift.
- Coordinate effectively with supervisors and airport personnel to ensure timely assistance.
Communication
- Communicate clearly and respectfully to understand passenger needs.
- Provide reassurance and clear instructions during transport and boarding.
- Maintain professional interactions with passengers team members and airport staff.
- Relay operational updates or concerns to appropriate personnel.
Family
- Foster a welcoming respectful and supportive atmosphere for all passengers.
- Demonstrate patience empathy and compassion when assisting travelers.
- Contribute positively to team dynamics and collaborative workflows.
- Uphold dignity and respect for individuals requiring mobility support.
Exceptional service
- Assist passengers with disabilities or limited mobility to and from SkyTrain stations.
- Safely push and maneuver wheelchairs across ramps platforms elevators and boarding areas.
- Support passengers with boarding and exiting the PHX SkyTrain.
- Deliver friendly attentive and patient customer service at all times.
- Provide assistance with small personal items when necessary.
Profitability
- Support efficient passenger flow and operational effectiveness.
- Minimize delays by responding promptly to service requests.
- Contribute to overall airport service quality and customer satisfaction metrics.
About YOU:
The ideal candidate will have a strong background in customer service and technology.
- Minimum 1 year of customer service experience (hospitality healthcare transportation or related field preferred).
- Strong interpersonal skills with a compassionate and patient demeanor.
- Clear verbal communication abilities.
- Dependable punctual and team-oriented mindset.
- Ability to safely push and maneuver a wheelchair with an occupant.
- Ability to stand walk bend and assist passengers for extended periods.
- Ability to work indoors and outdoors in varying temperatures.
What We Can Offer You for All Your Hard Work (based on eligibility requirements)
- Medical dental vision life insurance coverage
- Flexible Spending Accounts
- 401k
- Vacation/Sick
- Holiday
- Discount programs
Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race color religion sex disability age sexual orientation gender identity national origin veteran status or genetic information. As part of this commitment Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed please email: describing the accommodation.
Key Skills
- Customer Service
- Hospital Experience
- Hotel Experience
- Taleo
- Hospitality Experience
- Basic Math
- Laundry
- Cleaning Experience
- Computer Literacy
- Guest Services
- Cash Handling
- Commercial Cleaning
About Company
ACE Mobility Solutions is a division of ACE Parking Management, Inc., a leading provider of parking and transportation management services working with over 500 locations across America. Based in Southern California, ACE brings over 70 years of expertise to a diverse range of clients ... View more
