Front Desk AgentGuest Service Representative
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Job Location:
Bradenton, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About IMG Academy
Named one of the Best and Brightest Companies to Work For in the Nation in 2024 IMG Academy is the worlds leading sports education brand providing aholistic education model that empowers student-athletes to win their future preparing them for college and for life. IMG Academy provides growth opportunities for all student-athletes through aninnovative suite of on-campus and online experiences:
- Boarding school and camps via a state-of-the-art campus in Bradenton Fla.
- Online coachingvia the IMG Academy brand with a focus on personal development through the lens of sport and performance
- Online college recruiting via the NCSA brandproviding content tools coaching and access to a network of 40000 college coaches
About IMG Academy
Named one of the Best and Brightest Companies to WorkForin the Nation in 2024 IMG Academy is the worlds leading sports education brand providing aholistic education model that empowers student-athletes to win their future preparing them for college and for life. IMG Academyprovides growth opportunities for all student-athletes throughaninnovative suite ofon-campusand online experiences:
Boarding school and camps viaa state-of-the-artcampus in Bradenton Fla.
Online coachingvia the IMG Academy brand with a focus on personal development through the lens of sport and performance
Online college recruiting via the NCSA brandprovidingcontent toolscoachingand access to a network of 40000 college coaches
Job Title:Front Desk Agent/ Guest Services Representative
Department:Legacy Hotel
Position Summary:Responsiblefor providing attentiveand efficient service tohotelguests before arrival throughout their stay and upon departure. This role supports a memorable guest experience through exceptional service while contributing to room revenue and occupancy goals.
Key Responsibilities:
Check guests in and out answer phones andassistwith various guest needs throughout the day
Maintain daily records of room availability and rates;assistwithsettingand balancing the house and room assignments
Review and manage guest request logs to ensure requests are executed accurately andtimely
Work closely with the Housekeeping Department to ensure guest rooms are ready in alignment with daily reservations
Demonstrateproficiencyin all Front Desk systems including check-in check-out and reservations
Respond to guest inquiriesregardinghotel services facilities hours of operation dining transportation and local attractions
Handle guest challenges in a friendly professional and solution-oriented manner
Ensure proper logging handling and delivery of guest packages mail and messages
Maintain effective communication and teamwork with hotel staff and other departments
Document incidents maintenance issues or guest feedback in required systems
Protect confidential guest and proprietary informationin accordance withcompany policies
Other duties as assigned by management
Qualifications:
Previousexperience in hotel Guest Services is preferred but notrequired
High School diploma or equivalent
Proven experience providing high-quality customer service in a hospitality retail or service-oriented environment
Strong verbal communication and customer service skills
Ability to remain calm professional and composed in high-pressure or fast-paced situations
Effective problem-solving skills with the ability toanticipateand resolveguestissues
Must be able to work with and understand financial information and data and basic arithmetic functions
Positive attitude with a collaborative team-oriented mindset
Physical Demands and Work Environment:
Ability to lift movepushand pull equipment or boxesin excess of20lbs.
Ability to stand or walk for duration of shift
Ability to work flexible hours to include nights weekends and holidays as needed
Ability tooperateoffice equipment such as computers
Background Requirements:
Requires a background check upon offer
Requires a pre-employment drug screen upon offer
Benefits:
As a full-time member of our team you will enjoy a comprehensiveofferinglisted below. Connect with your talent acquisition specialist to learn more aboutbenefitsforour part-time roles.
Comprehensive Medical Dental and Vision
Flexible Spending Account and Health Savings Account options
401k with an Employer Match
Short Term andLong TermDisability
Group and Supplemental Life & AD&D
Gym Discount Program
Pet Insurance
Wellbeing Program
and more!
Dontmeet every single requirement We are dedicated to building a diverse inclusive authentic workplace so ifyoureexcited about thisrolebut yourpast experiencedoesntalign perfectly with every qualification in the job description we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Get to know us better:
Background Requirements:
- Requires a background check upon offer
- Requires a drug test upon offer
As a full-time member of our team you will enjoy a comprehensive offering listed below. Connect with your talent acquisition specialist to learn more about benefits for our part-time and seasonal/temporary roles.
- Comprehensive Medical Dental and Vision
- Flexible Spending Account and Health Savings Account options
- 401k with an Employer Match
- Short Term and Long Term Disability
- Group and Supplemental Life & AD&D
- Gym Discount Program
- Pet Insurance
- Wellbeing Program
- and more!
Dont meet every single requirement We are dedicated to building a diverse inclusive authentic workplace so if youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Get to know us better:
IMG Academy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
About Company
IMG Academy offers athletes the opportunity to improve their sport and educational performance on our 600 acre, world-class campus.
