Job Title: Bookkeeper Customer Support Specialist (Remote)

Location: Remote (Must overlap with Eastern Time working hours)
Salary: $1500$1700 USD/month (Negotiable based on experience)
Contract Type: Full-time (40 hours/week)
Start Date: ASAP (Urgent Hire)
Employment Model: Direct Hire

About the Role

We are seeking a highly organized and proactive Mid-Level Bookkeeper Customer Support Specialist to support a founder-led multi-entity business portfolio. This role blends financial management with light operational support and requires someone comfortable working across multiple entities in a dynamic startup environment.

The primary focus is bookkeeping and financial clarity. The secondary focus is managing a shared inbox and handling basic customer inquiries. This is not a call center role support is primarily email-based.

You will work directly with founders and play a key role in improving financial visibility tracking profitability and supporting investor readiness.

Businesses You Will Support

• E-commerce / DTC brand

• Real estate development business

• Property management company

• Content creator business

• Some personal financial tracking

Key Responsibilities

Bookkeeping & Finance (Primary Focus)

• Manage bookkeeping across multiple entities

• Organize and categorize expenses (business limited personal tracking)

• Handle Accounts Receivable (A/R) and Accounts Payable (A/P)

• Track margins cost per order and unit economics

• Perform profitability analysis across products and entities

• Build and maintain financial clarity dashboards (currently Excel-based)

• Clean and structure financial data for investor readiness

• Support accounting system evaluation or migration (QuickBooks knowledge preferred but not currently in use)

• Ensure accurate financial reporting to support strategic decisions

Customer Support (Secondary Responsibility)

• Manage the shared info@ inbox

• Respond to basic customer inquiries:

  • Damaged items

  • Incorrect shipments

  • Shipping timelines

• Manage TikTok Shop inquiries

• Escalate complex issues to founders when necessary

This is a low-volume primarily email-based support function.

Required Skills & Qualifications

Technical / Hard Skills

• Strong bookkeeping experience (multi-entity experience preferred)

• Advanced Excel proficiency (formulas dashboards financial modeling)

• Experience managing multiple business accounts

• Deep understanding of:

  • COGS

  • Cost per order

  • Margin tracking

  • Unit economics

• A/R and A/P management experience

• Experience with e-commerce financials (Shopify familiarity is a bonus)

• Comfortable learning or recommending accounting software (QuickBooks knowledge preferred)

• Strong written English communication skills for customer email handling

Seniority Level

Mid-level bookkeeper
(Not entry-level not CFO-level)

Soft Skills & Cultural Fit

• Highly organized and structured

• Proactive and solutions-oriented

• Comfortable in startup environments

• Adaptable and flexible (role blends finance light support)

• Strong ownership mentality

• Comfortable wearing multiple hats

• Discreet when handling personal and business finances

• Independent worker

• Entrepreneurial mindset

• Low ego high reliability

• Comfortable working directly with founders