Customer Support Specialist

Ready to kick-start your career in tech and become the go-to person who keeps complex systems running smoothly

At Bdeo were transforming the insurance and fleet industries through AI-powered visual intelligence. As we continue scaling globally were looking for a Technical Support Specialist whos excited to dive deep into how systems work behind the scenes configuring environments troubleshooting issues and ensuring our technology performs flawlessly in real client environments.

If youre naturally curious enjoy understanding how different systems connect and love solving puzzles using data logs and analytical tools this could be your perfect first big step into the tech world

Youll help configure pilot and production environments investigate technical issues using tools like OpenReplay Metabase and AWS CloudWatch execute backend scripts and collaborate closely with Product Engineering and external stakeholders to keep everything aligned and moving forward.

In short: you wont just solve tickets youll become a key player in making sure our AI solutions work seamlessly at scale while building a strong technical foundation for your future career.

About the role

As a Technical Support Specialist youll play a key role in ensuring our AI solutions run smoothly across pilot implementation and production environments. This position combines technical configuration troubleshooting scripting and cross-functional collaboration to guarantee stability performance and scalability.

Among your responsibilities you will:

• Configure and manage environments for pilots implementations and production projects.
• Test and validate configurations in client environments to ensure reliability and performance.
• Execute improve and create maintenance scripts within our backend and persistence layers.
• Investigate and resolve technical issues using analytical and monitoring tools such as OpenReplay Metabase and AWS CloudWatch.
• Customize user interfaces using CSS/SASS when required.
• Document configuration processes internal tools and new features clearly and accurately.
• Collaborate with internal teams and external stakeholders to provide updates and ensure smooth issue resolution.
• Support the development and continuous improvement of internal Support tools and automation scripts.

Skills youll strengthen:

• Working within Agile / SCRUM environments.
• End-to-end manual testing and validation.
• Debugging applications and reviewing logs.
• Backend script execution and maintenance.
• Cloud services understanding and monitoring.
• Configuration as Code practices.
• Structured analytical troubleshooting.

Technical stack

Youll work hands-on with:

• HTML CSS / SASS

• Amazon Web Services

• SQL

• / JavaScript / TypeScript

• Agile tooling:

  • Git
  • Jira / Confluence
  • Gitlab

• Other tools: OpenReplay BrowserStack

Who are we looking for

Were looking for a technically trained professional who already has a solid foundation in software development or systems engineering.

Youll be a great fit if you:

• Hold a degree in Computer Science Software Engineering Telecommunications or a related technical field.
• Have prior hands-on experience (academic internship or professional) with backend technologies and cloud environments.
• Understand how web applications work end-to-end.
• Feel comfortable reading logs investigating incidents and troubleshooting methodically.
• Have basic knowledge of AWS services and SQL.
• Are familiar with Git and collaborative development workflows.
• Communicate clearly in both Spanish and English.

About Us

At Bdeo our mission is to empower the insurance and fleet management industries through cutting-edge Visual Intelligence. Our AI-powered technology accessible via smartphone allows for remote analysis and detection of vehicle damage providing triage and cost estimates that help companies streamline and optimize underwriting and claims management processes.

We focus primarily on Motor Solutions while also applying our Visual Intelligence to selected Property use cases.

Our recent achievements:

• Operating in 30 countries and expanding with a multicultural team of #Bdoers representing over 14 nationalities.
• Top-Tier Recognition: Named a Gartner Cool Vendor for Insurance and repeatedly featured in FinTech Globals Insurtech100 as one of the worlds most innovative tech companies.
• Additional Honors: Recognized among the Worlds Top Insurtech Companies 2024 by CNBC and Statista and featured in ITC DIA Europes top 100 insurtechs to watch. Our CEO Julio Pernía and Bdeo were featured in Forbes Spains 2024 list of the 100 Most Creative People in Business. Nominated for the Claims Excellence Awards 2024.
• Proven Track Record: Consistently recognized by Wired as one of Europes Hottest Startups and a top-tier startup in Madrid.

Our growth is backed by top-tier investors including Wayra and Telefónica Seguros through Íope Ventures Hollard Armilar and CDTI alongside returning investors K Fund and Blackfinand we couldnt be more excited for the journey ahead!

Our Values:

• We think BIG and are BOLD
• We always go the extra mile
• We genuinely CARE about each other
• We stay laser-focused on customer success

Why Youll Love Working with Us!

Vacation & Time Off:

• Recharge Fully: Enjoy 23 vacation days plus all Spanish public holidays.
• Extra Days for Special Moments: Paid time off on December 24th and 31st and yes we celebrate you with a day off on your birthday! (Just be sure to bring a fantastic birthday cake to share .)

Flexible Work Options:

• Own Your Schedule: Start anytime between 8 am and 10 am wrap up between 5 pm and 7 pm and on Fridays (and 20 summer days) dive into the weekend early with an 8 am to 3 pm finish.
• Home Comforts: Work from home up to three days a week plus enjoy six full weeks remote per year.

Awesome Perks:

• Health is Wealth: Private medical and dental insurance (Adeslas) for peace of mind.
• Flexible Spending: Meal transport training and kindergarten benefits through Cobee.
• Office Treats: Fuel your day with office snacksthink fruit cookies tea and coffee all on us!
• Taxes Done Right: Access to TaxDown to help you file your taxes effortlessly and make sure youre not paying more than you should.

Learning & Growth:

• Invest in Yourself: An annual budget of 500 euros for books courses events or anything else to keep you growing.
• Conversational English Classes: Boost your fluency with weekly sessions (one day per week) led by a native English teacher.
• Internal Knowledge Sharing: Access training sessions that bring the team closer and up to speed on the latest industry insights.

Extra Goodies:

• Career Momentum: From new learning to career growth youll find plenty of ways to advance and make a significant impact in an industry-transforming company.
• A Dream Team: Join a passionate crew thats all about revolutionizing the insurance industry!

Bdeo is an equal opportunity employer and values diversity. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status or disability status.