Housekeeping Team Leader

EOE/AA/Disabled/Veterans

A Housekeeping Team Leader is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.

What will I be doing

As a Housekeeping Team Leader you are responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience. A Housekeeping Team Leader will also be required to evaluate guest satisfaction and set department targets and objectives. Specifically you will be responsible for performing the following tasks to the highest standards:

• Oversee housekeeping operations

• Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
• Operate within departmental budgets through effective stock and cost controls and well managed schedules
• Set departmental targets and objectives work schedules budgets and policies and procedures
• Inspect regularly all fixtures fittings and appliances to ensure compliance to standards and take action as necessary to conform to standard
• Monitor the appearance standards and performance of the Housekeeping Team with an emphasis on training and teamwork
• Ensure team members have an up-to-date knowledge of all room categories and amenities
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensure staffing levels cover business demands

• Ensure ongoing training

• Manage staff performance issues in compliance with company policies and procedures

• Competent in property management systems

What are we looking for

A Housekeeping Team Leader serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity

• A successful track record of managing a large team

• High level of commercial awareness and cost control capabilities

• Excellent leadership interpersonal and communication skills

• Committed to delivering high levels of customer service

• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Proficiency at an intermediate level with computers and computer programs including Microsoft Office
• Strong organizational budget management and problem solving skills
• Strong communication skills
• A passion for delivering exceptional levels of guest service

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!