Product Support Engineer (1-10pm)

About Us:

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people data and AI agents connect across email cloud and collaboration tools. Over 80 of the Fortunelarge enterprises and millions of smaller organizations trust Proofpoint to stop threats prevent data loss and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint youll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

Bold in how we dream and innovate

Responsive to feedback challenges and opportunities

Accountable for results and best in class outcomes

Visionary in future focused problem-solving

Exceptional in execution and impact

The Role

Proofpoint is seeking a Product Support Engineer for our team and help support our enterprise-level products. This position will report to the Sr. Supervisor Customer Support based in Cork. This team is highly experienced in providing excellent customer support continuously interacting with our customers through complex system-level problem escalations/resolutions in a fast-paced environment.

The role is ideal for those who are passionate about engaging with customers and possess an understanding of email administration and security; however we will consider broader experience gained in a customer-facing technical environment.

Your day-to-day

• Provide support to administrators & enterprise-level partners during the hours of 1pm to 10pm from Monday to Friday (hours may differ depending on customer demand and business need)

• Provide troubleshooting and technical support of complex technical issues constantly communicating with customers via phone web-based tools and email

• Manage product escalations act as a liaison between customers and various levels of tiered support

• Advise customers regarding the products proper use and address specific systems issues as well as assist customers with consultative queries on product configuration and features

• Provide guidance and mentorship to Associate-level team members

• Contribute to the knowledge base and support documentation

Qualifications

• Experienced in a technical support/helpdesk environment from a previous role

• Experience in problem analysis and resolution of software problems

• Proven ability to function in a self-directed environment and to collaborate with team members

• Additional preferred skills include experience with Email Systems Networking and/or DNS as well as having experience with Linux is highly beneficial

• Innovative thinker who is positive proactive and readily embraces change

• Ability to quickly develop as a subject matter expert in areas of Proofpoint technologies. Be able to interact with customers professionally across all interfaces and the ability to excel in a fast-paced agile environment where critical thinking and strong problem-solving skills are required for success

Why Proofpoint

At Proofpoint we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons youll love working with us:

• Competitive compensation

• Comprehensive benefits

• Career success on your terms

• Flexible work environment

• Annual wellness and community outreach days

• Always on recognition for your contributions

• Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging empower purpose and drive success-every day for everyone.

We encourage applications from individuals of all backgrounds experiences and perspectives. If you need accommodation during the application or interview process please reach out to .

How to Apply

Interested Submit your application along with any supporting information- we cant wait to hear from you!