Client Service Executive
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Job Summary
Are you eager to develop your skills with a global industry leader offering outstanding employee benefits and a presence in 54 countries If so we want to hear from you!
Role Overview
As a Multinational Client Service Executive you will provide comprehensive account management services to assigned global accounts within our Multinational Portfolio. You will oversee the end-to-end process for multinational insurance programs ensuring compliance with Chubbs Global Services Department guidelines.
Key Responsibilities
- Manage a portfolio of multinational accounts acting as the main point of contact for clients and brokers on all service matters.
- Coordinate pre-bind to post-bind processes including local policy issuance premium collection and compliance with local regulations.
- Provide technical expertise to design and maintain compliant bespoke multinational insurance programs.
- Ensure Chubbs service standards are met or exceeded in the implementation of global programs.
- Build and maintain strong relationships with clients brokers and internal stakeholders.
- Attend client and broker meetings supporting business development and showcasing Chubbs global capabilities.
- Monitor outstanding tasks facilitate timely policy issuance and claims bulletins and support renewal procedures.
- Escalate issues as needed to ensure service requirements are fulfilled.
- Maintain accurate documentation in systems such as PID and MAX in line with departmental standards.
- Support ongoing projects and initiatives to improve the Global Services Department.
- Perform incidental tasks as required contributing to the overall success of the team.
- Uphold Chubbs ethical and service standards in all activities.
Qualifications
Qualifications & Experience
- Prior work experience in the insurance industry is essential.
- Experience servicing multinational insurance programs is highly desirable.
- A-Levels or equivalent educational standard preferred.
- Chartered Insurance Institute (CII) Insurance Certificate is an advantage but not required.
- Proficiency in a foreign language is beneficial but not required.
Key Skills
- Electro Mechanical
- Data Entry
- Customer Service
- Commerce
- Communication
- ABAP
About Company
Chubb Life has been in Egypt since 2003. Chubb Life is the international life insurance division of Chubb - the world's largest publicly traded property and casualty insurance company by market capitalization.
