Customer Service Specialist with German (mfd)

The Customer Service Specialist plays a critical role in ensuring the efficiency and effectiveness of our customer service operations. The role is structured with a workload split between 70% Back Office tasks and 30% Front Office support. The person in this position will be responsible for managing administrative processes accurately processing orders and maintaining highquality data that supports daytoday business activities. A key element of the role includes analyzing data and transforming insights into recommendations that enhance service quality and drive operational excellence.

Location: Curie-Skłodowskiej 12 Wrocław

Work Model: Hybrid (3 office days)

Your responsibilities:

• Communicating with internal and external customers (by phone and email) regarding product availability order delivery dates deliveryrelated complaints and other service matters.
• Communicating with logistics carriers (by phone and email) regarding delivery dates returned goods and logisticsrelated complaints.
• Managing customer orders throughout the entire process.
• Updating orders as needed including modifying addresses dates warehouses and product quantities.
• Registering technical complaints (without performing further processing) and issuing credit notes to customers.
• Handling logistics complaints by analyzing each case issuing credit notes or debit notes and coordinating product returns when required.
• Organizing the return of goods from customers to the warehouse and ensuring that the process is completed accurately and in a timely manner.

Our requirements

• Secondary education or higher and/or min.3 years of relevant experience
• Fluency in German and English
• Good knowledge of MS Office environment
• Problem solving
• Ability to take ownership of specific area of work
• Good communication skills
• Cooperation within the team
• Conscientiousness
• Experience in Navision and other ERP environments is a plus

What we offer:

• Work in a petfriendly office - bring your dog to the office!
• Multisport card
• Private medical care
• Lunch card
• Office parking options
• Annual bonus
• Spring Winter & Holiday Allowance
• Discounts on our products
• Collaborative supportive and inclusive culture

#POLHIRINGPPG

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including but not limited to skill sets experience and training qualifications and education licensure and certifications and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.