Systems Administrator I

Be a Star at the Straz Center for the Performing Arts!

Position Summary: The Systems Administrator I is responsible for the overall availability and operation of IT systems during peak usage to ensure maximum uptime while minimizing business impacts. This position provides users with guidance and support by taking ownership of various problem resolutions and acts as a key contact for on-site and remote users for desktop problems and inquiries. Work involves providing technical assistance and support for applications software and hardware problems and also assisting with the organizations data security and risk mitigation procedures.

Located in downtown Tampa the 335000 square-foot Straz Center one of the largest performing arts complexes in the country offers a team-based work environment that shows our dedication to the community every day. We reward our full-time employees with a strong benefits package including options for health/dental vision etc. discounted downtown parking food and show discounts plus a generous 403(b) plan and up to 27 days of PTO/Holidays per year.

Essential Functions:

Help Desk

• Installs supports troubleshoots and repairs various hardware and software.
• Provides courteous desktop support for users via phone or one-on-one desktop assistance.
• Utilizes a help desk system to track document issues and provide updates according to our internal service level agreements.
• Provides coordination planning and scheduling for the installation update and removal of hardware software and equipment.
• Provides basic phone system support.
• Creates new users in the Active Directory/Office365 Environment and assists in training end users on hardware software telecom and help desk system.
• Assists with the coordination of presentation software and hardware.
• Repairs and runs new network cabling; assists with Wi-Fi analysis and troubleshooting.
• Participates in the on-call rotation which includes evenings and weekends.

Data Security and Risk Mitigation

• Maintains a proactive patching upgrading and maintenance cycle on physical networks desktop and laptop computers servers operating systems 3rd party applications phone systems firewalls switches and routers to reduce the organizations risk.
• Supports the development of annual risk assessments as well as maintaining the substantial number of existing risk assessments related to compliance security and technology.
• Assists in maintaining the organizations data security program.
• Assists with departmental and organizational Disaster Recovery and Business Continuity Planning.
• Performs routine data backup testing.

System Administration and Operational Support

• Performs hardware and software installation and maintenance as required for organizational operation.
• Resolves system errors or failures. Identifies system problems and implements corrective actions. Addresses problems in hardware software and procedures.
• Follows change control procedures for all system and user configurations.

Other

• Ensures guests receive superior service.
• Performs other duties as assigned.
• The job description is intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all activities duties or responsibilities that are required of the employee for their job. Straz Center management reserves the right to amend or change duties responsibilities or activities to meet business and organizational needs as necessary at any time with or without notice.

Minimum Qualifications:

• In-depth working knowledge of the Microsoft server operating systems.
• Experience utilizing PowerShell for configuration.
• Experience in maintaining Hypervisors such as VMware / Hyper-V.
• Working knowledge of cloud infrastructure AWS Azure.
• Experience with a variety of network infrastructure hardware including Switching and Firewalls.
• Experience with VoIP / Telephony.
• Troubleshooting skills and deductive reasoning sufficient to gather relevant symptoms deduce probable cause research information sources as necessary and resolve the problem in the minimum amount of time.
• Excellent interpersonal communication skills to foster relationships with the staff at all levels of the organization.
• Proven ability to communicate effectively with all levels of employees within the organization as well as strategic vendors and business partners outside of the organization.
• Ability to meet deadlines and provide accurate information in a timely manner.
• Ability to effectively manage many projects simultaneously and demonstrate good judgment and maturity in decision making.
• Working knowledge of design planning implementation and maintenance of a complex IT infrastructure including IaaS.
• Must be able to successfully complete a Level 2 background check*.

Education and Work Experience:

• Bachelors degree in computer science or related field preferred
• Minimum of three years of relevant experience; or an equivalent combination of education and experience.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• While performing the duties of this job the employee is regularly required to remain stationary for extended periods of time and communicate by telephone. The employee is occasionally required to move up to 25lbs ascend/descend atop ladders reach and/or move in confined spaces.
• The information contained in this physical standards description is for compliance with ADA and is not an exhaustive list of duties performed. The individuals currently holding this position perform additional duties and additional duties may be assigned.
• The nature of this job requires the employee to work on-site as a regular work routine.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• The noise level in the work environment may be very loud at times on a limited time basis (during performances in the server room).

* As a condition of employment and in compliance with Florida House Bill 531 the candidate(s) selected for this position are required to complete a Level 2 background screening through FLClearinghouse. Please use the following link to view more about the required screening: . Failure to complete the screening or meet the requirements may result in disqualification from consideration.

The David A. Straz Jr. Center for the Performing Arts Inc. is an equal opportunity employer committed to being an inclusive workplace and strongly believes in the importance of having a diverse group of individuals represented. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation age disability gender identity marital or veteran status or any other protected class.

Please visit our website at to learn more about the Straz Center.

Required Experience:

Unclear Seniority