Responsable RH Experience Collaborateurs (HFX)
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Description
Are You Ready to Make It Happen at Mondelēz International
Join our Mission to Lead the Future of Snacking. Make It Matter.
As part of Mondelēz International Digital Services you work with the services operations capability leads to ensure that defined processes and tools (which could be in sales finance marketing customer service and logistics procurement HR etc.) are used to provide impeccable service to the organization. You and your team will define and carry out resourcing plans that deliver efficient organizational performance
How you will contribute
In this role you will oversee compliance monitoring quality assurance and data protection activities and ensure the effective use of enabling technology including case management addition you will plan for and make sure that daily activities are completed and implement and monitor quality standards for your team including reviewing and adjusting key performance indicators and service level agreements to drive continuous improvement. You will also monitor analyze and improve team performance to improve customer satisfaction. As a people leader you will coach motivate train and inspire direct reports provide guidance and direction to your team to ensure they are providing excellent responses to queries and requests and manage individual performance.
What you will bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
- Data management
- Leading teams coaching and mentoring
- Managing performance driven by service level agreements and metrics
- Relationship management with a client focus
- Problem solving and analytical skills
- Communicating effectively verbally and in writing
- Process management skills
- Working in a shared service organization a decided advantage
More about this role
What you need to know about this position:
What extra ingredients you will bring:
Education / Certifications:
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Work schedule:
Relocation Support Available
No Relocation support availableBusiness Unit Summary
We value our talented employees and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you we encourage you to apply!
Our people make all the difference in our succes
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation or preference gender identity national origin disability status protected veteran status or any other characteristic protected by law.
Excited to grow your career
We value our talented employees and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you we encourage you to apply!
IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS PLEASE CONTACT THE RECRUITER
Job Type
RegularService Operations (Delivery)Global Business Services
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
About Company
Mondelēz International, Inc. empowers people to snack right in over 150 countries around the world. We're leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. ... View more
