Localization Program Manager

Localisation Program Manager (Localisation Technologies Specialist)
Location: London (Hybrid 2 days per week in office)

With millions of diners 60000 restaurant partners and 25 years of experience OpenTable part of Booking Holdings Inc. (NASDAQ: BKNG) is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most their team their guests and their bottom line while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. Youll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others and it defines our culture.

The Role:

The Localisation Team is a multicultural and complementary team of Localisation Program Managers and linguists passionate about building a quality native experience for users all over the world.

You will be responsible for owning our nextgeneration localisation technology stack (Language AI automations and integrations) and optimising processes to balance quality speed cost and partner happiness. This role reports to the Localisation Program Manager.

Localisation professionals at OpenTable own project handling delivery workflow and quality optimisation for a specific business area working in close collaboration with the relevant teams across the business. This role focuses specifically on the NextGen Localisation Tech pillar of the Localisation Strategy (Language Tech programme connectors and dashboards).

An analytical mind effective communication outstanding project management and problemsolving skills as well as an indepth knowledge of localisation technology and internationalisation are important to this role.

Main responsibilities

• Lead the Language Technology programme (including NMT/MT engines evaluation and tuning) and related localisation automations ensuring they are reliable scalable and inclusive.
• Define and continuously improve routing rules (for example MT/MTPE vs humanonly) to balance quality speed and cost in a thoughtful datainformed way.
• Partner closely with Engineering on localisation connectors and services (for example Git/Mercury/Phrase design and CMS integrations) building collaborative and respectful working relationships.
• Monitor localisation technology performance (including automation success TAT cost/word edit distance LQA) and use insights to drive evidencebased improvements.
• Maintain and evolve localisation dashboards and tooling to provide clear realtime visibility into status and SLAs for partners and stakeholders.
• Analyse and address problems in current workflows and tools sharing recommendations and implementing scalable sustainable solutions.
• Support the localisation team with configuration troubleshooting and continuous improvement of localisation tools and integrations fostering a culture of learning and knowledgesharing.
• Contribute to documentation and best practices for localisation technology and workflows making them easy to understand and accessible for a wide range of audiences.

Please apply if you have:

• 710 years of experience in localisation project programme or technology management (clientside experience is a plus).
• Proven experience with TMS / CAT tools (for example Phrase) and localisation workflows.
• Hands on experience with Machine Translation / NMT and postediting within localisation workflows.
• Understanding of internationalisation (i18n) and how it impacts localisation tooling and automation.
• Enjoy solving complex problems are confident working with metrics and dashboards and bring strong analytical skills.
• Communicate clearly and effectively in spoken and written English adapting your style to different audiences.
• Bring a high sense of ownership attention to detail and a growth mindset and you are open to learning from others and helping them grow too.

If youre excited about this role but dont match every single requirement we encourage you to apply. We know that skills and experience can be gained in many different ways.

Preferred skills

• Experience designing or operating MT/MTPE routing rules or quality prediction / riskbased workflows.
• Experience with LQA and working closely with quality or vendor managers.
• Experience collaborating with Engineering teams on connectors APIs or automation (for example Gitbased flows).
• Experience using Jira (or similar tools) for workflow and ticket management.

Benefits and Perks

• 5 weeks paid vacation
• Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Private health & dental insurance
  • Employee Assistance Program - including 24/7 GP & free legal advice
• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
  • Company-paid therapy sessions through SpringHealth
  • Company-paid subscription to Headspace
• Paid parental leave
• Paid volunteer time
• Focus on your career growth:
  • Development Dollars
  • Leadership development
  • Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Income protection and life assurance
• Pension plan contributions
• Discounted gym membership
• Bike2Work
• Season ticket loan
• Social events & Thursday happy hours
• Free lunch 2 days per week

Work Environment & Flexibility
At OpenTable we pride ourselves on fostering a global and dynamic work environment. As a team member with us you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours there will be instances where you are expected to manage communications - via calls Slack messages or emails - outside of regular working hours to effectively collaborate with international colleagues respond to restaurant partners and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion
Were committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table so were building a team as dynamic as the diners and restaurants we serveand fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process or on the job were here to support you. Please reach out to your recruiter to request any accommodations.

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