Overseas Visitor and Income Officer (PHU)
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Job Location:
Portsmouth - UK
Monthly Salary:
Not Disclosed
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
This vacancy is open to employees of Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust only.
NHS Band 3: - 25760 - 27476 per annum (effective date 1st April 2026)
Contract Type: Permanent
Full time hours: 37.5 per week
At PHU we take great pride in our achievements. Our Trust is committed to delivering exceptional patient care and experience. Following our Single Corporate Service restructure we have an opportunity as a Overseas Visitors and Income Officer to join the Overseas Visitors Administration Division
In this role you will be responsible for identifying non-entitled overseas visitors and ensuring that appropriate charges are applied accurately. You must have the ability to prioritise conflicting workloads and possess a thorough understanding of Department of Health and Social Care guidelines regarding the treatment of non-entitled patients. Additionally you will need to stay informed about current legislation from the Department of Health and Social Care and Immigration Authorities ensuring that such regulations are implemented appropriately.
This position allows you to utilise your existing skills and NHS experience in another administrative capacity. While prior experience in NHS or Overseas Visitors Administration is advantageous it is not essential. We are looking for you to be friendly adaptable and possess excellent communication skills as these will be vital in your daily interactions with patients and the team.
We will be able to provide you with full training on appointment.
Key Working Relationships:
Internal Working Relationships:
- NHS Overseas Visitors Supervisor/ Credit Controller
- NHS Patients
- Consultants
- Secretaries
- Finance Department
- Legal Department
External Working Relationships:
- UK Border Agency
- Department of Health
- Department of Work and Pensions
- General Public
- Insurance Companies (Domestic & International)
- Embassies
- Patients Relatives
- Solicitors firms
- County Courts
For more information please see attached Job description.
Qualifications :
Essential:
- Good general education including GCSE Maths and English.
- NVQ 3 in business / administration OR equivalent level of knowledge and experience.
Desirable:
- NVQ 3 in Customer Services or equivalent experience.
Experience:
Essential:
- Understanding of office practices and procedures.
- Attention to Detail.
- Proficient in the use of Microsoft Office programmes Excel Word Outlook and the use of the internet.
- Accurate numerical data entry skills.
- Accurate typing skills grammar and spelling.
- Excellent accurate record keeping.
- Understand relevant financial information.
- Previous experience working in a team.
Desirable:
- Proven experience of working practices in an acute NHS Trust.
Skills and Knowledge:
Essential:
- Well organised using systematic approach.
- Ability to understand policy documents in collaboration with seniors.
- An excellent level of comprehension to enable effective communication often involving sensitive information.
- Diplomacy and tact when dealing with difficult situations.
- Must have high degree of empathy patience and sensitivity towards patients and staff. Post holder may be exposed to situations involving clinical trauma or financial distress and the ability to overcome barriers. Ability to operate in a business environment.
- Ability to understand core issues and ability to make effective decisions.
- Ability to deal with sensitive situations.
Desirable:
- Knowledge of medical terminology.
- Knowledge of Patient Administration computer systems.
Additional Information :
This role is primarily on-site; however employees may be permitted to work from home 1 or 2 days a week based on staffing levels and job requirements. As such hybrid working is not permanently guaranteed.
The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery access to our free Beach Hut for those long summer days our on-site Wellness Centre including a gym and a swimming pool access to our fantastic staff networks including LGBTQ Race Equality and DisAbility and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.
We welcome the unique contributions that you can bring in terms of your education opinions culture ethnicity race sex gender identity and expression nation of origin age languages spoken veterans status colour religion disability sexual orientation and beliefs.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Accounting Software
- Accounting And Auditing
- Accounts Receivable
- Accounts Reconciliation
- Computer Data Entry
- Cooperate risk management
- Accounting & Finance
- Collection And Recovery
- Account Management
- Cash Management
- Communication
- Conflict Management
- Microsoft Excel
- Telephone Skills
- Customer Relationship
About Company
Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospita ... View more
