Support Executive
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Job Location:
Jeddah - Saudi Arabia
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
Any Computer Science graduate:
- 2 years in Software Production support (preferably in OFSAA product or similar products) in Banking domain projects.
- Expertise in Oracle database SQL PL/SQL UNIX/Linux shell scripting WebLogic WebSphere or Tomcat server configuration.
- Expertise in Query fine-tuning to ensure optimized execution and worked served as the First point of escalation for application-related incidents
Ideal Candidate:
- Preferably worked in Banking Support Projects in L1/L2 capacity.
- Hands-on experience in writing Oracle queries possess problem solving skills.
- Aspire to learn new tools as per the project needs.
- Maintain accurate and up-to-date documentation for known issues troubleshooting steps and knowledge base articles.
Responsibilities:
- Serve as the First point of escalation for application-related incidents providing detailed analysis and permanent solutions.
- Provide system access through MS Teams Zoom or any collaborative tools to offshore based resources
- Run / Monitor /Debug Periodic Batches
- Perform Root Cause Analysis (RCA) and implement corrective and preventive measures.
- Analyze application logs backend services and infrastructure metrics to troubleshoot issues effectively.
- Collaborate with L1/L2 /L3 support teams developers QA and DevOps to resolve technical problems.
- Participate in ITIL-based processes such as Incident Management Problem Management and Change Management.
- Contribute to the planning and verification of deployments ensuring rollback and recovery procedures are defined and evaluated.
- Maintain accurate and up-to-date documentation for known issues troubleshooting steps and knowledge base articles.
- Support audits and compliance checks related to application stability access and change control.
- Participate in an on-call rotation to provide after-hours support as needed.
Additional Information :
Females are preferred for this role.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Design
- Javase
- Accountancy
- Jboss
- BI
- Financial Consulting
About Company
bTranz as the name suggests, it is a platform for all kinds of business transformation for its clients. The people associated with the organization comprise IT specialists who have experience of over ten years. With such a blend of IT experts and an innovative team, bTranz provides th ... View more
