Rental Reservations Agent
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Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Rental Reservations Agent Jobs in Orlando FL Hiring Immediately
Westgate Resorts is hiring Full-Time Rental Reservations Agents in Orlando FL with a unique hybrid work model100% in-office for the first 90 days then fully remote after training and passing quality checks. This role starts at $16/hr or $16.50/hr for bilingual Spanish-speaking agents with additional 10% evening differential and 15% weekend differential. As a Rental Reservations Agent you will handle 4050 inbound calls per day from Westgate guests assisting with servicing reservations general resort questions reservation questions and collecting payments. This role requires strong communication skills fast typing problem-solving ability and comfort navigating multiple systems at once. We are hiring immediately for the upcoming 4/16 class.
This is a structured callcenter environment with 4 weeks of in-office training (MonFri 9:00am5:30pm) followed by 2 weeks of nesting training both with no time off allowed during the first 90 days. After nesting the permanent schedule becomes 12:30pm9:00pm on weekdays (two weekdays off) and a 10:00am6:00pm weekend schedule. Candidates with hospitality call center experience sales collections front desk or previous work-from-home success excel in this role. As part of Westgates commitment to excellence training includes weekly Gate Assessments requiring at least 80% performance to advance to the following week of training.
At Westgate Resorts we live by our core values of Integrity Passion and a strong Work Ethic ensuring every interaction strengthens the guest experience and reflects our standard of service.
What Youll Do
- Handle 4050 inbound calls per day from guests regarding booking reservations general questions payments and reservation updates
- Provide accurate information on availability locations policies promotions to book or service reservations.
- Navigate multiple systems simultaneously including Rental Console LMS SAMS Loyalty Console Alveria Dialer Teams and SharePoint
- Deliver exceptional customer service and resolve guests concerns with professionalism
- Achieve performance benchmarks across QA Revenue call handling system accuracy and productivity metrics
- Participate in Gate Assessments during training with an 80% passing requirement
- Maintain excellent written notes and system documentation
- Meet all attendance punctuality and schedule requirements including first90day restrictions
Qualifications :
Qualifications
- High School Diploma or equivalent required
- 46 months of sales customer service call center or related hospitality experience preferred
- Bilingual Spanish is a major plus (eligible for $0.50/hr bilingual differential after QA approval)
- Strong verbal and written communication skills
- Fast and accurate typing; ability to work across multiple screens and software programs
- Strong problem solver with a customer-first mindset
- Must be able to commit to no time off during the first 90 days
- Ability to sit for extended periods and occasionally lift up to 15 pounds
- Previous work-from-home experience preferred
Training & Schedule Details (Include in Job Posting)
- New Hire Orientation: 4/16
- Start Date: 4/17 in Ocoee FL
- Training and Nesting: 6 weeks MondayFriday 9:00am5:30pm (in-office)
- No time off permitted during first 90 days
- Posttraining schedule:
- Weekdays: 12:30pm9:00pm (2 days off during the week)
- Weekends: 10:00am6:00pm
- Shift Differentials:
- After 5pm: 10%
- Weekends: 15%
- Pay $16.00/hr base / Bilingual Pay: $16.50/hr base higher evening/weekend differential rates
Additional Information :
Why Westgate
- Comprehensive health benefits medical dental and vision
- Paid Time Off (PTO) vacation sick and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life Disability Accident Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e. hotels cruise resorts restaurants entertainment etc.)
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility duty or qualification required. Duties responsibilities and activities may change at any time with or without notice.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Sales Experience
- Time Management
- Customer Service
- Organizational skills
- Computer Skills
- Construction Experience
- Generator Repair
- Management Experience
- Microsoft Outlook
- Territory Management
- Operations Management
- Property Management
About Company
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, ... View more
