Document Reviewer

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.

What We Offer: At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Key Responsibilities

• Bilingual Technical Validation: Conduct end-to-end reviews of documents in both English and Japanese to verify that technical steps are accurate and that the Japanese translation maintains the integrity of the English source.

• Localization Audit: Ensure all content adheres to specific brand standards while being culturally and linguistically appropriate for the Japanese context.

• Compliance & Safety Review: Verify that all safety warnings and regulatory information are accurately represented and meet local Japanese legal and safety requirements.

• Structural & Link Integrity: Review the architecture of knowledge base pages and LMS modules to ensure functionality ensuring all localized links and media assets are correctly placed.

• Cross-Functional Liaison: Act as a bridge between the global English-speaking teams and the Japan-based operations clarifying technical or linguistic ambiguities.

• Searchability (SEO/Metadata): Audit Japanese keywords tags and metadata to ensure localized content is easily discoverable for Japanese-speaking support staff.

• Version Control: Manage the lifecycle of bilingual document updates ensuring that both English and Japanese versions remain synchronized.

Qualifications Summary

Based in Japan you will be responsible for the final technical and linguistic validation of operating guidelines knowledge bases and customer support content. You will collaborate closely with Technical Writers Copy Editors and Training & Design teams across regions to ensure that every document is technically sound culturally relevant and fully functional in both English and Japanese. You will conduct independent audits of complex document sets ensuring they meet the clients strict safety and technical specifications for the Japan market.

Must Haves:

• Language Proficiency: Native-level Japanese (JLPT N1 or equivalent) and Professional Fluency in English. Must be able to proofread and edit complex technical subjects in both languages.

• Educational Background: BA/BS with a strong academic record. Degrees in Linguistics English Communications or a technical field preferred.

• Review & Audit Experience: 5 years of experience in document review technical proofreading or translation QA within a technical field.

• Elite Attention to Detail: An unparalleled eye for detail; you notice subtle linguistic nuances and technical errors that others miss.

• Technical Literacy: 5 years working in a technical environment; ability to break down complex subjects and translate technical jargon into approachable Japanese.

• Japan Market Context: Deep understanding of Japanese business etiquette and communication styles ensuring the clients voice resonates locally.

• Project Discipline: Strong project management skills; able to hit deadlines for multiple projects at once in a fast-paced environment.

Nice to Haves:

• Tool Knowledge: Familiarity with Translation Management Systems (TMS) GitHub or web-based CMS platforms.

• UX/UI Intuition: A passion for how Japanese users interact with technology and documentation.

• Startup Experience: Thrives in ambiguity and can adapt quickly to the shifting goals of a disruptive high-growth technology company.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL