Office Associate

Job Summary

The Office Associate at the Ward 8 Hub will be responsible for the oversight of the front desk and reception area. The Office Associate will greet guests answer calls inventory supplies input client data into spreadsheets and Apricot provide navigation assistance and assist with the upkeep of the space.

Essential functions-primary responsibilities

• Greet visitors
• Interact with clients donors volunteers partners and other community members in

person and via telephone.

• Direct calls and inquiries to staff as appropriate.
• Checks voicemails to ensure timely response to clients.
• Assist clients in completing intake documents.
• Assist clients with community resources.
• Assist clients with market bags clothing toiletries etc.
• Oversee the center community members and participants in the space when other

staff are conducting programs or appointments.

• Manage supplies and inventory.
• Ensure the lobby area and community room is clean and presentable for guests.
• Assist with set-up and breakdown of activities and events.
• Maintain intake books.
• Input all visitor data into spreadsheets and Apricot for reporting purposes.
• Assist with the creation of fliers.
• Assist with resource research for the weekly email blast.
• Provide basic resource navigation for clients.
• Assist with biannual survey.

Required Skills /Abilities

• Ability to function in a fast paced and at times stressful environment.
• Ability to establish boundaries for inquiries regarding services we do not offer and to

direct to appropriate resources.

• Excellent interpersonal and customer service skills.
• Ability to use emotional intelligence to de-escalate and support those in crisis.
• Strong verbal communication skills.
• Good organizational skills and attention to detail.
• Ability to prioritize tasks.
• Ability to work in a team environment.
• Ability to be flexible in changing situations and to best meet needs.
• Ability to set and maintain professional boundaries with clients.

Work environment

The Office Associate - Ward 8 Hub will work in a shared office space located in our Washington Highlands site located at 400 Atlantic Street SE. The office is located in Highland Dwellings public housing.

Physical demands

• Prolonged periods of sitting and talking on the phone.
• Prolonged periods of sitting at a desk and working on a computer inputting data.
• Prolonged periods of talking with clients and partners.
• Must be able to lift up to 30 pounds at times.

Supervisory Responsibilities

None

Travel required - Local travel may be required to assist with off site events.

Required education and experience

• High school diploma or equivalent.
• One or more years of experience in an office setting.
• One or more years of experience working in customer service.

Preferred education and experience

• Experience working with individuals and families living in poverty.
• Experience working in a community setting.

Required Trainings

The Office Associate may be required to participate in professional development training as determined by their supervisor.

Additional eligibility requirements:

Work authorization/security clearance requirements

• Must be authorized to work in the United States

Other duties

This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Affirmative Action/EEO Statement

A Wider Circle is committed to having a team that is diverse and ensuring that all qualified applicants will receive consideration without regard to race color gender (including gender identity or expression) religion national origin sexual orientation disability age veteran status or other non-merit factors. We are proud to be an equal opportunity employer.

Required Experience:

IC