Manager, Program Management, FBA Support Operations

We are seeking an experienced Manager of Program Management to lead our FBA Seller Experience and Contact Elimination initiatives within FBA Support Operations. This strategic leadership role will focus on managing a team of Program Managers while driving systematic improvements in seller experience and operational efficiency across the FBA network. The role requires building and developing a high-performing team while collaborating with internal stakeholders to identify and resolve operational gaps.

Primary Objectives:
Build and lead a team of Program Managers focused on FBA seller experience
Drive contact elimination strategies through process improvements and automation
Develop scalable solutions for recurring operational challenges
Foster cross-organizational collaboration and innovation

Key job responsibilities
People Leadership & Team Development
Build and mentor a team of Program Managers
Drive team performance and professional development
Create an inclusive and innovative team culture
Establish clear goals and success metrics for team members

Strategic Program Management
Define program vision and strategy aligned with business objectives
Oversee multiple concurrent programs and initiatives
Establish governance and reporting mechanisms
Drive resource allocation and prioritization decisions

Operational Excellence
Lead complex program implementations and process improvements
Develop and execute contact elimination strategies
Drive automation and efficiency improvements
Ensure program quality and consistency

Stakeholder Management & Innovation
Build and maintain senior stakeholder relationships
Drive cross-functional collaboration
Lead innovation initiatives and technology adoption
Represent the team in leadership forums

Data Analytics & Business Impact
Define and track key performance metrics
Drive data-driven decision making
Measure and report program ROI
Identify trends and improvement opportunities

Critical Competencies:
People Leadership: Proven ability to build and develop high-performing teams
Strategic Thinking: Experience in developing and executing program strategies
Stakeholder Management: Strong influence and communication skills
Program Management: Track record of delivering complex programs
Innovation: History of driving technological and process improvements
Data Analytics: Experience in metrics-driven program management


About the team
About FBA Support Operations:
Fulfillment By Amazon (FBA) is built around Amazons world-class capability in ordering fulfillment transportation and Customer service. As a strategic long-term opportunity highlighted by Jeff Bezos FBA enables third-party selling partners to rapidly grow their business while leveraging our billion-dollar logistics infrastructure. The Support Operations team plays a crucial role in managing complex supply chain-related investigations ensuring accurate seller reimbursements validating defect signals and driving proactive contact prevention.



- Bachelors degree
- 8 years of program or project management experience
- 3 years of program or engagement management work leading other project managers to deliver a program with multiple and concurrent projects experience
- Experience working with and influencing senior level stakeholders
- Speak write and read fluently in English

- MBA or Masters degree
- PMP certificate
- Supply chain or logistics background
- Experience in e-commerce or fulfillment operations
- Experience with contact elimination programs
- Knowledge of AI/ML applications in business operations
- Understanding of GenAI and its potential applications in process improvement
- Six Sigma or Lean certification
- Experience with AI-driven automation projects

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.