Student Experience Specialist

Who are Asuria RTO (Training and Skills)

We are a national education and training provider offering a range of short courses and full qualifications. Asuria is dedicated to providing quality person-centred and strength-based training. Our mission is to empower our learners by providing them with skills and knowledge to advance their careers and reach their goals.

Our people are the heart of all of our services. We believe the success of services is in having every employee treat every citizen with empathy dignity and respect.

What will you do

You will take on the day-to-day responsibilities relating to student experiences at Asuria RTO which includes:

• Supporting the team who administer the end-to-end Student Experience process
• Handling escalated enquiries and complaints from students and stakeholders
• Ensuring the level of customer service provided is uniform across all programs and locations
• Assisting as a point of contact for the relevant training and traineeship programs
• Leading and Supporting the Student Experience Team by confirming all administrative tasks within their Position Descriptions are taking place.

Who are you

Skills and knowledge we are looking for include:

• Experience in a training organisation and responsible for student enquires
• Experience in a call centre environment preferred but not essential
• Knowledge of Learning Management and Student Management systems
• Working within a quality and compliance framework
• High level communication skills both oral and written
• Attention to detail
• High level process implementation skills
• High level organisation and administration skills

A valid Police Check and Working with Children Check are mandatory requirements prior to commencement of employment. Successful candidates must set up a myGovID in order to access Government data aligned to role.

What can we offer you

All Asurians enjoy a raft of Employee Benefits including:

• Access to career development opportunities
• Up to 15 weeks of paid Parental Leave
• Bonus Leave days
• Salary Sacrificing for Superannuation and Novated Leasing
• Employee discount program covering a wide range of products and services

How do you join the team

If you are interested in joining a fast-growing organisation that beats to an Enterprising Heart then clickApply!

If you need any adjustments to participate in our recruitment process please let us know in your please contact us directly at to advise your adjustment requirements.

Asuria is proud to be recognised as a Diversity Council Australia (DCA) Inclusive Employer for 2024-2025. This recognition reflects our commitment to fostering a diverse equitable and inclusive workplace where everyone is valued and supported to thrive. When you join Asuria youll be part of a team that embraces people from all backgrounds experiences and abilities ensuring that inclusion isnt just a policy its part of who we are.

Asuria is an Equal Employment Opportunity (EEO) employer welcoming applications from people with disability LGBTIQA individuals and those from culturally diverse backgrounds including Aboriginal and Torres Strait Islander peoples. As a Child Safe Organisation Asuria is committed to ensuring the safety and wellbeing of all children.