SOC Operations Manager

JOperations Manager

JOB SUMMARY:

Oversees and manages the day to day operations for SOC including personnel scheduling payroll performance account management of client issues data analysis and reporting.

ESSENTIAL FUNCTIONS

The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. An associate might or might not be required to perform all functions listed. Additional duties may be assigned and functions may be modified according to business necessity. All assigned duties or tasks are deemed to be part of the essential functions unless such duties or tasks are unrelated to the functions listed in which case they are deemed to be other (non-essential) functions. Associates are held accountable for successful job performance. Job performance standards may be documented separately and may include functions objectives duties or tasks not specifically listed performing functions duties or tasks associates are required to know and follow safe work practices and to be aware of company policies and procedures related to job safety including safety rules and regulations. Associates are required to notify superiors upon becoming aware of unsafe working conditions. All functions duties or tasks are to be carried out in an honest ethical and professional manner and to be performed in conformance with applicable company policies and the event of uncertainty or lack of knowledge of company policies and procedures associates are required to request clarification or explanations from superiors or authorized company representatives.

1. Recruits selects orients trains and develops high caliber staff in collaboration with management; plans assigns and directs work; coaches employees to enhance skills; carries out disciplinary actions as necessary
2. Analyzes operational and Direct cost-related financial indicators to continuously improve operation performance; ensures profitable operations with accountability on cost control.
3. Meets regularly with client and region representatives for status updates and addresses any actual or potential problems.
4. Maintains a positive professional environment in full compliance with applicable laws regulations policies and procedures; acts to ensure that staff members understand and comply with applicable laws regulations policies and procedures
5. Ensures scheduling is handled effectively to meet client and region requirements while controlling labor costs.
6. Provides input to company promptly assists in the resolution of legal financial human resources and administrative issues
7. Review operational KPIs to track any operational issues red flags responding to region or client requests and/or concerns
8. Reviewing critical events and ensure records are up to date including tracking accounts and employee timesheets
9. Coordinate with service and remote support teams to resolve technical system issues
10. Coordinate with the finance team to ensure correct billing monthly review and weekly updates
11. Management of departments equipment needs
12. Disaster recovery testing
13. Performs additional functions duties and specific tasks of a similar nature and scope as necessary in order to achieve assigned business objectives

14. Flexibility & CrossShift Leadership:
    The SOC Manager must maintain schedule flexibility and be able to work at least 30% of their scheduled hours alongside the midshift and overnight teams. This includes periodic alignment with lateevening and overnight operations to ensure visibility coaching performance oversight and continuity of leadership across all critical operating windows.

MINIMUM QUALIFICATIONS AT ENTRY

Additional qualifications may be specified and receive preference depending upon the nature of the position.

• 3 to 5 years experience in a management role or education/experience equivalent.
• Strong knowledge of Excel including Pivot Tables PowerPoint Word Smartsheet.
• Experience working with Immix vendor software such as DwellingLive TEKWave Avigilon or similar preferred.
• Experience working with standard office equipment including printers copiers computers headsets.

Education/Experience:

Five or more years of experience in a field related to the security industry and/or business management and responsible experience in the security industry or an equivalent combination of education and experience sufficient to perform the essential functions of the job as determined by the company. Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education. Bachelors degree and experience managing a P&L are preferred.

Competencies (as demonstrated through experience training and/or testing):

• Knowledge of business operations management and human resources administration.
• Knowledge and experience in security operations.
• Demonstrated experience of financial management and understanding of a P&L
• Strong communication skills (oral and written)
• Strong data analysis skills
• Self-initiator proactive with implementing change optimizes work processesto achieve results
• Management and leadership skills including driving engagement results instilling trust
• Ability to manage conflict effectively
• Positive attitude
• Strong organizational skills
• Capable of prioritizing the interests of different stakeholders
• Collaborative personality customer focus action oriented
• Ability to interact effectively at various social levels and across diverse cultures.

Working Conditions and Physical/Mental Demands

With or without reasonable accommodation requires the physical and mental capacity to perform effectively all essential addition to other demands the demands of the job include:

• Maintaining composure in dealing with authorities executives clients staff and the public occasionally under conditions of urgency and in pressure situations.
• Successful passage of background reference psychological and controlled substance tests.
• Required ability to handle multiple tasks concurrently.
• Regular talking and hearing.
• Frequent sitting.
• Occasional walking reaching with hands and arms stooping kneeling crouching and crawling.
• Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.
• Close vision distance vision and ability to adjust focus.
• Work is primarily performed in an office environment.

• Ability to work shift times that are not normal business hours of operation.

Bonus Structure:

• 5% of base salary potential

Securitas is committed to diversity equity inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race color religion age sex sexual orientation gender identity national origin disability status as a protected veteran or any other applicable legally protected characteristic.