Lead Operations and Service
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
| Job Purpose | Plan and lead management of project lifecycle for changes in processes and systems owing to scope for FPC process improvements new product introductions and regulatory changes |
| Duties and Responsibilities | Serve as a Single Point of Contact setting up the FPC processes across 34 businesses Ensure adherence on non-negotiable processes-Engage in any new existing product & processes from FPC standpoint of view suggest changes as & when required-Design & execute IT built to control FPC processes -Create FPC culture in all 34 businesses design R&R Knowledge series testimonials etc-Responsible for Audit & control of product programs-Work closely with multiple internal clients & external partners to understand and contribute to improving the processes and their Fees & Charges-Continuously assess competition activities and do interventions to achieve our FPC goals-Create training content & liaisoning with the school of operations to execute for end users (Product & COE teams)-Conduct regular and detailed reviews with business teams to understand their processes and devise solutions to business from FPC standpoint of view-Proficient at analyzing process trends to provide critical inputs & formulating alerts for seniors.-Proficient in managing and leading teams for running successful process operations and experience of implementing procedures & service standards for business excellence.-Excellent people management skills with abilities in formulating & implementing tactical initiatives to achieve corporate strategic goals. Audit Trail Document-Business-wise control on the content of Audit trail document-RCA on cases where Audit trail has not been generatedCollateral management -Manage customer-facing collaterals (App form sanction cum agreement & welcome letter) Modification addition & deletion without disturbing business.-Ensure all available fields of collaterals should be dynamic to avoid a mismatch on charges levied & charges available on collaterals Team development-Participate in the recruitment process to identify the right talent for various positions within the team-Determine individual training needs and development plans to build expertise and enhance skills in the team-Conduct product and process-related training.-Establish individual performance expectations and regularly review the individual performance of the team-Identify and create development opportunities for team members to enhance functional & business knowledge related to Charges maintenance & its business relevance-Set objectives conduct reviews and close appraisal processes for the team as per timelines |
| Required Qualifications and Experience | Ensure focus on AOP and critical FPC projects to deliver as per expectations and timelines and ensure consistency of charges across all customer collaterals & system. Additionally close watch on control & timely Audit of all FPC parameters which includes PPG Fees Charges Collaterals & Anchor:Think like an Entrepreneur - Encourages new ideas helps teams improve and supports them in taking up challengesPractice Emotional Intelligence - Listens to others stays calm under pressure and treats everyone with Continuously - Explores opportunities and encourages teams to improve processes and systems for better it - Ensures teams achieve targets drives capability building and inculcates a sense of accountability in the team. |
Key Skills
- Customer Service
- ABAP
- Apps
- Electronics Engineering
- Large Account Management
- Client Services
About Company
Bajaj Finserv is India’s most diversified non-banking finance company. Visit the website to learn about our products. Get instant approval on loans, shop on EMIs, make an investment, get insurance and pay your bills.
