Customer Service Rep
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Summary You will be responsible for developing expanding and maintaining the credit unions relationship with members by gaining an understanding of their financial needs cross-selling products and services that address those needs and providing a high-quality service experience. Position Duties and Responsibilities To succeed in this position you must be able to satisfactorily perform common occurrences of each of the following under direct supervision from your manager: Actively engage members and establish a high-quality service environment by having a courteous and helpful attitude. Educate and cross-sell members on the credit unions product and service offerings that can help them meet and exceed their financial needs. Promptly process member transaction requests on all applicable credit union products and services. Collaborate seamlessly with colleagues across departments and branches to deliver optimal and efficient service to our members. Uphold a standard of professionalism actively fostering positive relationships internally and externally. Develop and maintain a comprehensive understanding of the credit unions products and services ensuring compliance with applicable Federal and State laws Credit Union banking regulations and OE Federal Credit Unions policies and procedures and current promotions. Perform other related duties as assigned. Position Qualifications and Skill Requirements High School Diploma/ GED required. Excellent interpersonal verbal and written communication skills required. Proficiency with Microsoft Office products proficiency in Microsoft Excel is a plus Bilingual in English and Spanish preferred. Physical Requirements Physical activities include a combination of constant sitting and hand motion and occasional standing and walking. These activities are not necessarily performed to the same degree and combination every day. Must be able to repetitively use a telephone and a computer mouse and keyboard. Must be able to occasionally lift carry push or pull up to 15 lbs.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
