Supervisor, Client Services

El Segundo, CA - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

WHO WE ARE:

24 Hour Home Care is a trusted in-home care company committed to making a positive impact in peoples lives every day. For more than 15 years it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today it provides caregiving services to more than 16000 clients and employs more than 16000 caregivers. By putting people first striving for excellence and investing in purposeful innovation 24 Hour Home Care redefines what it means to care. Learn more at.

At Team 24 were driven by one purpose to make a real difference in the lives of our clients and families. Watch this short video to see the heart behind our work and the impact our teams create every day.

WHO YOU ARE:

You are apassionate and performance-driventeam player eager to take on a key role in our companys growth. You embody Team 24s Care & Compete Principles and Competencies:

In the spirit ofOwn(ing) It With Courage we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience:24 Hour Home Care: Glassdoor Page

Sound interestingRead on for more details!

THE ROLE:

The Supervisor Client Services leads the Authorizations team to ensure accurate timely and compliant processing of authorizations and reauthorizations. This role oversees daily workflows monitors utilization and expiration risks manages escalations and ensures adherence to service level agreements. The Supervisor partners cross-functionally to improve processing speed accuracy and quality while fostering a high-performing people-first team environment.

Primary Responsibilities

Oversee daily authorization entry updates and maintenance to ensure accuracy and compliance with Regional Center requirements
Monitor authorized hours utilization and proactively address expirations underuse overuse and reauthorization risks
Serve as escalation point for complex authorization issues and ensure timely resolution
Supervise and develop Authorization Coordinators through coaching workload management and performance monitoring
Conduct audits and reconciliations to maintain quality control and compliance with established SOPs and standards
Identify workflow inefficiencies and implement process improvements in partnership with leadership
Collaborate with Billing Care Hours Management Accounting Payroll DS Operations and Community Partnerships to resolve authorization impacts

This is a hybrid position coming into the El Segundo office 1x per month.

WHAT YOU BRING TO THE TABLE:

Qualifications

3 years of experience in authorization processing utilization management or healthcare operations
1 year of people leadership or team lead experience
Strong understanding of authorization lifecycles reauthorizations and utilization tracking
Experience managing high-volume workloads and escalations
Experience working with reporting tools and operational data

Skills

Strong analytical and problem-solving abilities
Attention to detail and organizational discipline
Effective cross-functional communication and collaboration
Experience with Salesforce or case management systems preferred
Basic to intermediate Excel proficiency
Leadership and team development capability
Process improvement mindset and quality control focus

WHAT WE BRING TO THE TABLE:

_{24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race color religion national origin age sex marital status ancestry physical or mental disability veteran status gender identity or sexual orientation. Additionally 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.}

_{Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.}

_{Upon review should criminal history have a direct adverse and negative relationship 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point 24 Hour Home Care will review the prospective hires written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined 24 Hour Home Care will provide a copy of the Second Individualized Assessment.}

_{Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.}

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_{By Web: Phone:}

For California applicants: by applying for this position you acknowledge and consent to the collection use and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).

The expected California Pay Range for this position:

$28.98$32.24 USD

Required Experience:

Manager

WHO WE ARE:24 Hour Home Care is a trusted in-home care company committed to making a positive impact in peoples lives every day. For more than 15 years it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabil...