Renewals Manager
Share
Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Role Overview
The Renewals Manager is responsible for owning and driving the contract renewal process across a portfolio of clients with a focus on retention risk mitigation and revenue continuity. This role partners closely with Client Success Sales Finance and Legal to ensure renewals are executed efficiently on time and aligned with client value and company objectives.
The ideal candidate is highly organized data-driven and comfortable managing commercial conversations while balancing client experience and revenue outcomes.
Renewals & Retention
- Own the end-to-end renewal lifecycle for assigned accounts including forecasting outreach negotiation and execution.
- Proactively manage renewal timelines to ensure on-time contract completion and minimize churn.
- Identify renewal risks early and partner with internal teams to develop mitigation strategies.
Client & Commercial Management
- Lead renewal discussions with clients including pricing contract terms and scope changes.
- Collaborate with Client Success Managers to align renewal strategy with client health usage and value realization.
- Partner with Sales on expansion upsell or cross-sell opportunities identified during the renewal process.
Forecasting & Reporting
- Maintain accurate renewal forecasts and pipeline visibility.
- Track renewal performance churn and retention metrics and report trends to leadership.
- Ensure renewal data is accurate in CRM and other revenue systems.
Cross-Functional Collaboration
- Work closely with Finance Legal and Operations to support contract execution and compliance.
- Align with Revenue Operations on process improvements and tooling.
- Contribute to continuous improvement of renewal playbooks templates and workflows.
Qualifications & Experience
- 36 years of experience in renewals account management client success or revenue operations.
- Experience in a SaaS technology or subscription-based business preferred.
- Strong commercial acumen with experience handling pricing and contract conversations.
- Proven ability to manage multiple renewal cycles and deadlines simultaneously.
- Comfort working cross-functionally and influencing without direct authority.
Skills & Competencies
- Excellent communication and negotiation skills
- Strong organizational and time-management abilities
- Data-driven mindset with attention to detail
- Client-focused with a solutions-oriented approach
- Proficiency with CRM systems (e.g. Salesforce) and reporting tools
What Success Looks Like
- High on-time renewal rate and strong gross retention
- Clear visibility into renewal pipeline and risks
- Positive client experience throughout the renewal process
- Strong collaboration with Client Success and Sales teams
- Continuous improvement in renewal efficiency and outcomes
Why Join Us
This role offers the opportunity to play a critical part in revenue stability and client success within a fast-growing collaborative organization. The Renewals Manager will have high visibility across revenue finance and leadership teams and the opportunity to make a meaningful impact.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
