Head, Shops

The Head of Local Shops will lead our Marketplace (Q- Commerce) operations for Hong Kong. This role is crucial in driving the operational excellence and strategic growth of our grocery and Q-Commerce offerings ensuring we deliver exceptional customer experiences and achieve market leadership in a highly competitive landscape. As the Head of Local Shops you will oversee end-to-end operations including inventory management logistics in-store operations and regional partnerships. The head will work closely with cross-functional teams including marketing commercial product technology and finance to optimize our operations and scale our services efficiently.

 

Main responsibilities:

• Strategic Leadership: Develop and execute the operational strategy for groceries and Q-Commerce aligned with global objectives. Lead the expansion and scaling of operations across the markets.
• Operational Excellence: Oversee and optimize the entire integrations and inventory management including in-store operations POS/ERP integrations content and last-mile delivery to ensure cost-efficiency speed and quality. Implement best practices and drive continuous improvement initiatives.
• Markets Improvements: Identify operations improvement opportunities in key markets develop go-to-market strategies and lead the launch of new products across the regions. Build and manage strategic relationships with the local stakeholders.
• Team Leadership: Lead mentor and develop a high-performing team of operations managers and professionals across multiple countries. Foster a culture of collaboration accountability and innovation.
• Performance Management: Monitor and analyze key performance indicators (KPIs) to ensure the success of regional operations. Drive data-driven decision-making and implement corrective actions to address performance gaps.
• Cross-functional collaboration: Work closely with the global product technology and operations teams to ensure operational alignment with product launches campaigns and customer experience initiatives.
• Risk Management: Identify and mitigate operational risks ensuring business continuity and compliance with local regulations. Advise and develop contingency plans to address potential disruptions.
   

Customer Experience: Ensure the highest customer satisfaction standards by delivering reliable fast and convenient grocery and Q-commerce services. Continuously seek feedback and innovate to enhance the customer journey.

Qualifications :

Qualifications

• 10 years of experience in operations management focusing on groceries retail or e-commerce. Proven track record in scaling operations across multiple markets particularly in APAC.
• Strong leadership skills with experience managing large diverse teams across different regions. Ability to inspire and motivate teams to achieve ambitious goals.
• Exceptional analytical and problem-solving skills with the ability to leverage data to drive decision-making and operational improvements.
• Familiarity with technology platforms and tools used in Qcommerce such as inventory management software retailers systems and data analytics tools.
• Ability to think strategically and execute operational plans that align with business goals.
• Excellent communication and presentation skills with the ability to influence stakeholders at all levels of the organization.
• Ability to thrive in a fast-paced dynamic environment with a strong sense of urgency and adaptability.

Additional Information :

What We Offer

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food health and dental insurance and learning and development opportunities!

Our parent company Delivery Hero is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40 markets in the world with 18000 employees and approximately 500000 restaurant partners.

Remote Work :

No

Employment Type :

Full-time