Outlet Supervisor
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking an enthusiastic and detail-oriented Outlet Supervisor to join our dynamic team in Cairo this pivotal role you will deliver seamless shift operations through customer-focused service excellence and proactive team supervision. You will work collaboratively with management to drive outstanding guest satisfaction maintain consistent operational standards and create a positive inclusive work environment. This position offers the opportunity to make a meaningful impact on both our guests experiences and our teams success.
- Supervise and oversee daily outlet operations to maintain service standards and operational excellence
- Monitor employees discipline grooming standards punctuality and professional conduct
- Assess guest satisfaction levels actively listen to feedback and implement appropriate follow-up actions
- Perform opening and closing duties as assigned ensuring all procedures are followed accurately
- Assist management in conducting daily shift briefings to communicate relevant information and updates to all outlet staff
- Support employee development through coaching counseling and constructive conflict resolution
- Report any complaints incidents irregularities or safety concerns to management promptly and transparently
- Ensure operating equipment is properly maintained and that service and storage areas remain safe clean and organized
- Monitor and minimize waste neglect breakages and mishandling of supplies and equipment
- Conduct quality assurance checks on all food and beverage products to ensure consistency and excellence
- Ensure guests receive attentive personalized service that exceeds expectations
- Perform training responsibilities and conduct staff development sessions as assigned by management
- Motivate and coach team members projecting a positive attitude and fostering a collaborative culture
- Assist in managing employee performance appraisals performance logs and development plans
- Handle cash transactions with integrity accuracy and efficiency while following established accounting procedures
- Support other outlets during peak times when needed to ensure organizational success
- Carry out additional duties as assigned by management
Qualifications :
- Minimum 2-3 years of hospitality or hotel experience with at least 1 year in a 5-star luxury operation environment
- Hotel Restaurant Management degree or equivalent qualification
- Excellent reading writing and oral proficiency in English
- Comprehensive experience in all aspects of outlet and restaurant service operations
- Strong leadership and training abilities with proven motivational and teamwork skills
- Exceptional attention to detail and strong interpersonal skills to work effectively with diverse staff
- Demonstrated proficiency in cash handling accounting procedures and financial integrity
- Excellent problem-solving and conflict resolution capabilities
- Knowledge of health safety and sanitation compliance standards
- Proficiency in inventory management and quality assurance processes
- Strong time management and organizational skills with the ability to prioritize multiple tasks
- Excellent verbal and written communication skills
- Professional appearance and demeanor at all times
- Ability to work flexible shifts including evenings weekends and holidays as required
- Analytical mindset with the ability to assess performance metrics and implement improvements
- Demonstrated commitment to customer service excellence and guest satisfaction
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Sales Experience
- Assistant Manager Experience
- Computer Operation
- Computer Skills
- Financial Acumen
- Mediation Experience
- Windows
- Sales Management
- Leadership Experience
- Supervising Experience
- Retail Management
- Micros POS
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
