ATTENTION MILITARY AFFILIATED JOB SEEKERS- Our organization works with partner companies to source qualified talent for their open roles. The following position is available toVeterans Transitioning Military National Guard and Reserve Members Military Spouses Wounded Warriors and their Caregivers. If you have the required skill set education requirements and experience please click the submit button and follow the next steps. Unless specifically stated otherwise this role is On-Site at the location detailed in the job post.

Dominion Energy is committed to providing reliable affordable and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration were looking for you. You wont just find a job here; youll find your career. Review the position below and apply today.



Military service members and veterans with ranks from E3-E5 W1-W2 or O1-O3 plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity.


Job Summary
Gathers and analyzes customer calls and various computer data to determine location and cause of power outages. Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations. Performs callouts in ARCOS for service restoration emergencies planned overtime and fill-shifts. Duties may extend to maintaining accurate information and movement in Crew Manager. Performs as Local Storm Analyst and maintains an ability to travel to impacted offices.



Accurately manages Estimated Restoration Times to customers. Provides accurate and timely information to customers and first line resolution to customer complaints. Duties may extend to direct customer correspondence. Provides accurate and timely information to customers and first line resolution to customer complaints. Duties may extend to direct customer correspondence. Prioritizes schedules and manages non-emergency preventative maintenance and customer-requested work in a timely and cost-effective manner. Duties may extend to full creation set up packaging permitting joint-use interaction as-builting and reconciling discrepancies for ARM and trouble work.



Recognizes the financial impact of gathering and maintaining accurate information in all systems. Financial responsibility may extend to monthly budget reviews financial report analysis evidence collection and submission of cross-charge requests where applicable. Prioritizes dispatches and manages streetlight work. Duties may extend to full set-up packaging permit work as-builting reconciliation billing interaction GIS editing and job closing.

Specific duties may vary by location based on local office and operational needs.
Additional Qualifications/Responsibilities
Required Knowledge Skills Abilities & Experience
The knowledge skills abilities and experiences that are required for entry into this job include the following:

-2 years of demonstrated related experience
-8 months of Regional Operation Center experience (Manager Requirement)
-Basic knowledge of distribution and transmission systems
-Ability to learn job-specific computer applications
-Ability to handle constantly changing and emerging priorities
-Ability to address multiple tasks simultaneously
-Maintains a working knowledge of TRSi the ARM suite ARCOS CBMS GIS Products SRRS and other office software


Skills: Interpersonal; verbal and written communications; customer service; analytical thinking; good computer skills and proficiency working in various software applications such as Microsoft Office and other Windows based applications. Problem resolution; Demonstrated sound analysis skills.

Education Requirements
Education Level: Degree or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education: High School or GED required.

Licenses Certifications or Quals Description
Working Conditions
Office Work Environment 76 -100%
Travel Up to 25%
Other Working Conditions
This position requires shift work. Must be available for planned and emergency overtime.

Test Description
No Testing Required