QA Investigator
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Min
Max
Position Overview
The Quality Assurance Investigator is responsible for conducting investigations involving consumers/employees in the DD BH HS TS and VT Divisions based on incidents/special issues.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Conducts investigations involving consumer/employees in the DD BH HS TS and VT Divisions based on incidents/special issues.
- Responsible for conducting interviews with all parties involved in the incident.
- Completes written investigation reports as per established protocol.
- Must be able to review and analyze various reports to be used in investigations.
- Gathers and submits evidence.
- May be called upon to participate in arbitration or court hearings based on investigations.
- Responsible for reviewing external investigations.
- Responsible for working in conjunction with the Incident Review Coordinator and the logging in and coordination of all investigations.
- Responsible for participating in audit reviews in the various facilities.
- Participate on the various incident review committees.
- Conduct focus reviews at facilities based on corrective actions as per investigation recommendations.
- Review all preliminary investigations and follow up on missing pertinent information.
Qualifications
- Bachelors Degree required Masters Degree preferred.
- Minimum 1 year of experience as an investigator or a quality assurance staff member within a Human Services organization.
- Demonstrated ability to be a self-starter and problem solver. Highly organized and detail-oriented with demonstrated ability for managing multiple deadlines and anticipating needs.
- Effective interpersonal and written communication skills; able to relate with diverse staff and work successfully in team atmosphere; customer service focus in interactions with diverse client population.
- Minimum 1 year of experience in intermediate levels of MS Word Excel Outlook.
- Flexibility to work on special projects after regular office hours and on weekends throughout the boroughs.
Company Overview
S:US IS AN EQUAL OPPORTUNITY EMPLOYER
Join a team of employees who care about the wellbeing of others. We believe in fostering a culture built on our core values: respect integrity support maximizing individualpotentialand continuous quality improvement.From health and wellness resources to generous PTO professional development and more explore all that we offer on ourBenefits Pageand see how S:US invests in you.
We believe in fostering a culture built on our core values: respect integrity support maximizing individualpotentialand continuous quality improvement.
All qualified applicants will receive consideration for employment without regard to race color religion disability age sexual orientation national origin veteran status or genetic information and including all other statuses protected by Federal State and Local laws. S:US is committed to providing access equalopportunityand reasonable accommodation for individuals with disabilities in employment its services programs and activities including allowance of the use ofservicesanimals. To request reasonable accommodation or if you believe such a request was improperly handled or denied contact theLeave Teamat.
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About Company
Services for the UnderServed (S:US) envisions a city where everyone has a roof over their head, is healthy, productive and can enjoy the social connections that create a life of purpose. Founded in 1978, S:US works with over 37,000 individuals and their families every year to create p ... View more
