Software Support Analyst

Irvine, CA - USA

Monthly Salary: Not Disclosed

Posted on: 1 hour ago

Vacancies: 1 Vacancy

Job Summary

We are looking for a Software Support Analyst to join our IT team at Ascendant Insurance Solutions a leading insurance provider. As a Software Support Analyst you will be responsible for providing technical support for our internal and external users ensuring the smooth operation of our insurance software systems. Your expertise in software support will play a crucial role in maintaining the efficiency and integrity of our business operations.

Key Responsibilities:

Technical Support: Provide first-line support for software-related issues in insurance management systems CRM tools claims processing software and customer service platforms.
Issue Troubleshooting: Diagnose and resolve software malfunctions perform root cause analysis and escalate complex problems to the development team when necessary.
System Monitoring & Maintenance: Monitor performance apply patches and coordinate system updates to ensure smooth operation of software applications.
User Training & Documentation: Develop and deliver training materials conduct training sessions and maintain user guides to enhance user experience.
Collaboration with Development Teams: Work closely with developers IT and product teams to identify areas for improvement and new features.
System Configuration & Customization: Assist in configuring and customizing software systems to meet business needs and support enhancements.
Data Integrity & Security: Ensure software applications comply with data integrity security and regulatory requirements particularly regarding sensitive insurance data.
Reporting & Documentation: Document software issues resolutions and user feedback to improve support processes and track issues effectively.
Vendor Support: Communicate with-party vendors to resolve issues and facilitate software upgrades and troubleshooting.

Qualifications:

Education: Relevant certifications such as ITIL CompTIA A or Microsoft Certified are a plus.
Experience: 1-3 years of experience in software support IT support or technical support preferably in the insurance or financial services sector. Experience with insurance-related software systems is highly preferred.
Technical Skills: Strong knowledge of software troubleshooting proficiency with support ticketing systems familiarity with SQL databases cloud platforms and Microsoft Office Suite.
Soft Skills: Strong communication problem-solving collaboration and customer-focused mindset.

Key Responsibilities:

Technical Support: Provide first-line support for software-related issues in insurance management systems CRM tools claims processing software and customer service platforms.
Issue Troubleshooting: Diagnose and resolve software malfunctions perform root cause analysis and escalate complex problems to the development team when necessary.
System Monitoring & Maintenance: Monitor performance apply patches and coordinate system updates to ensure smooth operation of software applications.
User Training & Documentation: Develop and deliver training materials conduct training sessions and maintain user guides to enhance user experience.
Collaboration with Development Teams: Work closely with developers IT and product teams to identify areas for improvement and new features.
System Configuration & Customization: Assist in configuring and customizing software systems to meet business needs and support enhancements.
Data Integrity & Security: Ensure software applications comply with data integrity security and regulatory requirements particularly regarding sensitive insurance data.
Reporting & Documentation: Document software issues resolutions and user feedback to improve support processes and track issues effectively.
Vendor Support: Communicate with-party vendors to resolve issues and facilitate software upgrades and troubleshooting.

Qualifications:

Education: Relevant certifications such as ITIL CompTIA A or Microsoft Certified are a plus.
Experience: 1-3 years of experience in software support IT support or technical support preferably in the insurance or financial services sector. Experience with insurance-related software systems is highly preferred.
Technical Skills: Strong knowledge of software troubleshooting proficiency with support ticketing systems familiarity with SQL databases cloud platforms and Microsoft Office Suite.
Soft Skills: Strong communication problem-solving collaboration and customer-focused mindset.