Customer Service Representative, Developing Markets

Why Ansell

At Ansell by staying two steps ahead of workplace risk we aim to deliver innovative safety solutions that enhance peoples quality of life. As a global leader in protection solutions we design and develop a wide range of products including gloves clothing and other protective gear to keep workers safe and productive in industrial medical and consumer applications.

Discover more about our company our team and our values by visiting us at

Ansell is looking for a Customer Service Representative to join our team in Brussels Belgium

In this position you will provide maximum customer satisfaction by efficiently managing:

• the customer portfolio of his/her business or region
• all internal customer service-related processes in close cooperation with his/her internal customers like Sales Logistics Marketing Credit & Control and Master Data

• Improve and support internal and external service level.

What benefits and opportunities does Ansell offer

• Occasional QSMs and customer visits. Competitive compensation including a performance-based annual incentive

• Flexible and hybrid schedule

• A culture of belonging and inclusion where collaboration thrives and everyone feels seen heard and empowered across our global community.

• Ansell University programs to develop professional and interpersonal skills

• Opportunities to advance and grow within the company

What your role will be

Act as prime contact person for the customers of his/her portfolio.
Ensure timely delivery of correct product to his/her customers manage back-order situations and propose alternative solutions in close collaboration with the product/marketing managers and Sales
Clarify customer requirements to the order shipments and communicate them to the relevant business functions.
Act as prime contact person in relation to the customer order shipments issues and shipping documents required for customs clearance.
Follow up outstanding customer orders and proactively provide customers and Sales with an updated open order status.
Liaise with the Credit & Control department and the sales team regarding terms of payment particularly follow up on secured modes of payment like prepayment letter of credit cash against documents cash on delivery.
Organize and/or follow-up the shipments towards the customers. Liaise with customs specialists Logistics for freights costs and vessel booking.
Prepare set of documents for all shipments to the customers.
Manage (receive register follow-up and report) all service complaints received from his/her customer and ensure a professional and pro-active feedback to the customer.
Ensure issue of the commercial compensations to the customer timely and accurately
Present dashboard on customer experience results on 1-2-1 calls with selected customers
Provide commercial support to the Sales team.
Ensure back-up activities for other CSRs within the team.
Provide monthly and ad hoc business reports to his/her manager.
Provide training to the new hired CSR.
If you manage Nationally Strategic accounts you will drive journey calls with the support of your Team Lead tracking resolution time of Ansell KPIs and renewal risk Strong collaboration with cross-functional teams (address root causes and refine workflows)

Mission Critical Results:

Good collaborative relationship with the customers of his/her portfolio is built.
Customer requirements are clarified documented and maintained up to date.
All tasks are managed and delivered on time. Customer Service KPIs are met.
Issues are addressed proactively escalated as appropriate and driven to their solution.
Back up to the CSRs within the team is provided.
Strong working relationship is established with the rest of the business functions involved in the customer order fulfillment and relationship such as Supply Credit & Control Logistics Sales and Marketing

What will you bring to Ansell

REQUIREMENTS

Education

University degree or equivalent obtained by experience in a similar environment

Job Experience

At least 2 years of experience in an international customer support position or export position.
Preferable experience with Middle East Mediterranean or Africa markets

Knowledge and Skills

Fluent English French and any other language is a plus.
Experience in order management in ERP (SAP is a plus)
Analytical capabilities ability to interpret reports listings forecasts and budgets.
Understanding of the logistic operations and supply processes
Understanding of end-to-end OTC process and key players engaged in or impacting it.
PC literate: sufficient knowledge of PC network and standard packages used under Windows.

Desirable Job Competencies

Has a passion for the customer (customer-focused)
Commercial attitude
Excellent communication skills
Presentation skills
Stress resistant
Self-organized and process oriented
Attentive to the details
Persevering and driven by result
Team player
Mature dynamic creative and assertive
Performance and quality driven
Flexible and able to work in a changing environment

Additional Requirements (travel etc.)

Occasional QSMs and customer visits

Strong alignment with Ansell Values: Whatever you do take PRIDE:

• Passion

• Reliable

• Integrity

• Deliver

• Empowerment

Join us to lead the world to a safer future apply today! Please submit your resume in English.

Equal Opportunity Employer

Ansell commits to securing an equal opportunity recruitment and selection process. All interested candidates are encouraged to apply and will receive consideration for employment regardless of age sex gender identity sexual orientation race color ethnic origin religion disability genetic information or any other factors that could be deemed discriminatory.

Our Commitment to Diversity Equity and Inclusion

Ansells vision is about creating safe spaces where diverse perspectives are valued alongside individual contributions. It is our view that togetherness prevails over individuality.

When we say that everyone deserves to belong feel included and empowered at work its not just words. Rather its what drives Ansell as an organization towards a workforce that reflects the diversity of our community its what drives us to serve our customers and stakeholders with pride and its also what differentiates Ansell. We believe everyone no matter how that person self-identifies deserves an opportunity to achieve success.

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