Senior Market Manager, Experiences 12-month contract

The Community You Will Join:

The Operator Experiences Supply Team is a dynamic multidisciplinary group dedicated to sourcing onboarding and managing the worlds best experiences. Our mission is to discover and cultivate outstanding experiences across the globe partnering with remarkable tour operators landmarks attractions and businesses to continually elevate Airbnbs platform.

To continually grow our curated offerings we proactively identify and attract new high-quality experience providers guiding them through a seamless onboarding process and supporting them at every stage of their journey. Through strategic sourcing relationship management and hands-on partnership we ensure our hand-picked supply of experiences remains diverse and truly unforgettable.

The Difference You will Make:

The Supply Lead - Experiences drives the acquisition of scaled experiences and account management of top producing accounts in their assigned region. You will be responsible for the overall supply health and partner-lifecycle of operator-led supply within your designated destinations; from sourcing the right curated supply to onboarding and through to existing partner optimization and growth. You will balance cross-functional needs of our design business legal and leadership teams as you develop a strong supply marketplace. You will be a champion for Airbnb Experiences within the industry and an external-facing ambassador. This role reports to the Senior Manager Experiences Supply Acquisition.

A Typical Day:

This goal-oriented creative industry-expert Senior Market Manager should be excited to jump right in and be part of a developing growing segment combining a deep understanding of the experiences and tourism industry creative vision with business acumen. You are energized by complexity thrive in ambiguity and the opportunities to develop new ways forward. You are deeply collaborative & able to work across disciplines with business operations and design.

Examples Deliverables:

• Industry Awareness Trend-Spotting & Sourcing Identify and source key people / experts and activities that are core to the identity and culture of the city. Stay updated on industry trends and source both existing and new experiences by building and contributing to city & region-specific leads lists. Find source & develop off-the-beaten-path leads that serve Airbnbs Experiences vision.
• Sales & Acquisition Acquire both existing and co-created Experiences by effectively pitching the Experiences value proposition to prospective hosts developing the concept and run-of-show managing leads through internal funnels tracking systems & tools and reporting on output. Have full accountability & ownership over their book of business. Come up with creative solutions and tactics to speed up acquisition and push past friction.
• Optimization & Retention Orient hosts through their first 3-6 months on-platform supporting them with technical optimization and growth best practices (e.g. pricing run-of-show). Retain hosts through their ramp-up period on-platform via online and IRL mechanisms driving business success for priority hosts and their listings.
• Communication & Collaboration Provide regular project updates & actionable feedback to cross-functional leads. Effectively size issues & collaborate with peers leadership and cross-functional stakeholders to creatively problem-solve. Make compelling business cases for removing blockers & friction points.
• Tracking & Reporting Ensure 100% accurate data hygiene across all tracking systems and leadership updates. Report out on both positive & negative performance trends with a solution-oriented mindset. Stay up-to-date on best-practices & team trainings.
• Quality & Alignment to Brand Vision Ensure that your sourced supply meets the quality bar to deliver against the Experiences vision. Aligns leads with taste and quality measures set forth by cross-functional stakeholders.

Your Expertise:

• 8 years in either content / supply acquisition partnerships account management or sales-related roles
• Bachelors degree or equivalent experience in related fields.
• Deep knowledge of what is happening in your city and broader region as it relates to travel entertainment pop culture art food & beverage and other hospitality trends.
• Sharp eye for setting & spotting cultural trends; strong ability to assess quality and stay ahead of market shifts.
• Skilled in delivering for cross-functional teams and fostering trust across creative technical and business disciplines.
• Proficient in CRM systems (like Salesforce) and organizational systems (like Airtable)
• Accountability for results with a proven ability to deliver against KPIs & business targets; focused on the task at hand & not easily distracted
• Thrives in ambiguity and can pivot quickly; motivated by changing strategies and scope

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement and allow us to attract creatively-led people and to develop the best products services and solutions. All qualified individuals are encouraged to apply.

Required Experience:

Manager