Seasonal Customer Experience Representative Philadelphia International Airport
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Job Location:
Philadelphia, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Overview
Enterprise Mobility operates the Enterprise Rent-A-Car National Car Rental and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the worlds best and most trusted mobility company.
Enterprise Mobility has an exciting opportunity for a Seasonal Customer Experience Representative (CXR). The Customer Service Representative provides superior friendly and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. This position is located at the Philadelphia International Airport - 1 Arrival Road Philadelphia PA 19153.
The pay for this position starts at $17.42 / hour plus the ability to earn up to $1100 monthly in commission bonuses!
The start date for the season is May 2026 to October 2026.
We are hiring for the following schedule(s):
- Sunday Monday Tuesday Wednesday Thursday 5:00 AM - 1:30 PM
- Tuesday Wednesday Thursday Friday Saturday 5:00 AM - 1:30 PM
- Sunday Thursday Friday Saturday 7:00 AM - 5:00 PM
- Tuesday Wednesday Thursday Friday Saturday 8:00 AM - 4:30 PM
- Sunday Thursday Friday Saturday 3:00 PM - 11:30 PM
- Sunday Monday Friday Saturday 4:00 PM - 2:00 AM
- Tuesday Wednesday Friday Saturday 4:00 PM - 2:00 AM
- Wednesday Thursday Friday Saturday 4:00 PM - 2:00 AM
- Sunday Monday Thursday Friday Saturday 6:00 PM -2:30 AM
- Sunday Monday Tuesday Wednesday Thursday 7:00 PM - 3:30 AM
Responsibilities
Responsibilities include:
- Meet and greet customers in a professional friendly and timely manner
- Provide superior efficient customer service by understanding and communicating rental terms and conditions vehicle features and other services
- Use Company approved sales and service techniques to determine customer needs and offer optional protection products upgrades fuel options and other additional equipment
- Offer additional customer assistance by offering directions maps local area information and appropriate service information
- Answer incoming calls for reservations rate quotes general questions and answers provide information and resolution for customers other branches and other vendors
- Place outgoing calls for callback management and miscellaneous calls as assigned
- Assist to assess condition of rental upon return
- Notify Management of any known customer problems
- Notify Management of any known vehicle problems and any required vehicle maintenance
- Continuously build knowledge and skills pursue on the job training and development opportunities and any company sponsored classroom training
- Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years old.
- Experience Requirements:
- Must have a minimum of 2 years of retail customer service experience OR
- Must have Associates Degree with a minimum of 6 months of retail customer service experience
- Must have a current and valid drivers license.
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Must be living within 30 minutes of the Philadelphia International Airport
- Must be willing to accept a seasonal position starting in May.
- Must be able to work one of the the following schedule(s):
- Sunday Monday Tuesday Wednesday Thursday 5:00 AM - 1:30 PM
- Tuesday Wednesday Thursday Friday Saturday 5:00 AM - 1:30 PM
- Sunday Thursday Friday Saturday 7:00 AM - 5:00 PM
- Tuesday Wednesday Thursday Friday Saturday 8:00 AM - 4:30 PM
- Sunday Thursday Friday Saturday 3:00 PM - 11:30 PM
- Sunday Monday Friday Saturday 4:00 PM - 2:00 AM
- Tuesday Wednesday Friday Saturday 4:00 PM - 2:00 AM
- Wednesday Thursday Friday Saturday 4:00 PM - 2:00 AM
- Sunday Monday Thursday Friday Saturday 6:00 PM -2:30 AM
- Sunday Monday Tuesday Wednesday Thursday 7:00 PM - 3:30 AM
Required Experience:
Unclear Seniority
Key Skills
- Time Management
- Guest Relations
- Hospitality Management
- Front office Managements
- Accomodation
- Telephone handling
- Communication
- Guest Services
- Relationship Management
- Reservation
- Airport
- Administrative Services
- Client Services
- Airlines
- Safety and Security
About Company
What’s a career at Enterprise Mobility all about? It’s a simple idea that leads to amazing careers for those who choose Enterprise Mobility. Search jobs here.
