Support Consultant Oil & Gas Transportation Applications (Hybrid Work Schedule)
Share
Job Location:
Monthly Salary:
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Support Consultant - Transportation
Location: Bogota Colombia
Work Hours: 8:00AM - 5:00PM 12:00PM - 9:00PM CENTRAL STANDARD TIME (Monthly Rotation)
Model of Work: Hybrid
Please Submit your CV/Resumé in English.Resumes not submitted in English will not be considered.
Are you excited by challengesDo you enjoy working in a fast-paced international and dynamic environment which contributes to drive the energy transition Then now is the time to join Quorum Software a rapidly growing technology & professional services solutions company and industry leader in energy transformation.
Quorum Software is the worlds largest provider of digital technology focused solely on business workflows that empower the energy industry. Throughout every region of the globe customers rely on Quorums proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain helping visionary leaders evolve their organizations into modern energy companies.
Overview
As a Support Consultant you will join a highly effective global team known for delivering exceptional client support. This role is perfect for growth-focused individuals. Youll have the opportunity to hone your problem-solving skills while learning about software support best practices as you resolve issues rapidly and efficiently in a fast-paced technical environment. A strong passion for customer satisfaction and a commitment to continuous learning are essential.
Responsibilities
- Responsible for managing a backlog of customer issues including the tickets life cycle which includes issue triage documenting software defects testing offering resolution guidance and ensuring a positive customer experience by delivering on SLA timelines.
- Collaborate effectively with global cross-functional teams including products engineering etc. to resolve customer issues.
- Responsible for taking resolved customer issues and curating them into a knowledge base system
- Ability to set achievable goals and deadlines and maintain acommitment to achieving goals in the face of obstacles and frustrations
- Responsible for providing both periodic after-hours support for critical issues and participating in a formal on-call rotation
- And other duties as assigned
Core Competencies
- Strong problem-solving skills and an ability to critically analyze complex issues and situations toresolve them promptly and professionally.
- Ability to deliver excellent customer service by taking initiative demonstrating effective written and verbal communication and having a strong sense of urgency in achieving positive outcomes.
- Ability to work effectively with internal and external stakeholders to resolve problems. Skilled in active listening empathy and conflict resolution fostering a collaborative and positive work environment.
- Enthusiastic commitment to supporting team members continuous learning personal and professional growth
Requirements
- Candidates must possess a bachelors degree or above. Preferred candidates usually have degrees in areas like Accounting Computer Science Engineering or similar fields.
- A minimum of 1 year of experience in providing software solution support is required for this position
- Excellent written and verbal communication skills in English
- Candidates must possess a foundational understanding of SQL or demonstrate the ability to rapidly attain proficiency. The ideal candidate will demonstrate the ability to analyze data in SQL and read C or C# code to grasp the logic behind processes for effective troubleshooting.
- Familiarity with IT Service Management tools such as Salesforce ServiceNOW JIRA and ADO to effectively manage Customer Service Management engagements.
- Proficiency in Microsoft Office Suite
- Fluent in English both written and verbal
Candidates with experience in the Oil and Gas industry are encouraged to apply
Required Experience:
Contract
Key Skills
- Engineering Support
- Cost Estimates
- Log Analysis
- Petrel
- BLM
- Production Data
- Productions operations
- Petroleum Engineering
- Engineering Analysis
- Economic Analysis
- Development Plans
- Reservoir Characterization
- Technical Support
- Technical Reports
About Company
Quorum Energy Suite delivers innovative solutions for planning, operations, accounting, measurement, transportation, and logistics for oil and gas and renewable energy, to proudly serve more than 1,800 customers around the world.
