Hospital Registration Clerk Full-Time

Applicants must apply with an active current email and phone number.

HCHCA is a drug-free workplace. All potential new hires must undergo a drug screening and background check before employment.

Location:

Hale County Hospital; 508 Greene Street Greensboro AL 36744

Classification:

Full-time (40 hours per week); be willing to occasionally work weekends and holidays

Shift Times:

7:00AM-3:30PM -OR- 3:30PM-12:00AM

This job description covers the most significant duties performed but does not exclude other work assignments not mentioned.

SUMMARY
The Registration Clerk is responsible for the efficient and orderly admission of inpatients and the registration of outpatients in a rural hospital setting. This position ensures that accurate demographic insurance and financial information is collected to support quality patient care and revenue cycle operations. The Registration Clerk serves as the first point of contact for patients and visitors and is expected to provide professional courteous and compassionate customer service at all times.

PRIMARY RESPONSIBILITIES

1. Arranges for the accurate and timely registration of all patients including inpatient outpatient emergency department and clinic visits.
2. Collects and verifies patient demographic insurance and financial information.
3. Verifies patient insurance eligibility and coverage and obtains required authorizations when applicable.
4. Ensures all required consent forms and regulatory documents are properly completed and signed.
5. Answers all incoming phone calls promptly and courteously and routes calls appropriately.
6. Enters and updates patient information accurately in the hospitals electronic health record (EHR) system.
7. Collects co-pays and other patient payments in accordance with hospital policy.
8. Notifies appropriate departments of patient arrival and ensures smooth patient flow.

ADDITIONAL RESPONSIBILITIES

1. Greets patients and visitors in a professional and welcoming manner.
2. Maintains confidentiality and complies with all HIPAA regulations.
3. Assists patients with general questions regarding hospital services and directs them appropriately.
4. Performs basic clerical duties including filing scanning copying and maintaining records.
5. Assists with maintaining an organized and clean registration area.
6. Provides additional support as assigned by the Director of Registration.
7. May provide limited assistance to Security personnel as directed by the Director of Security with approval from the Director of Registration.
8. Attends staff meetings and required training sessions.
9. Performs other duties as assigned.

KNOWLEDGE AND SKILL REQUIREMENTS

1. Basic reading writing and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.
2. Previous experience in a hospital medical office or customer service setting preferred.
3. Proficiency in word processing spreadsheet and database applications.
4. Excellent grammar spelling and data entry accuracy.
5. Strong interpersonal telephone and organizational skills.
6. Understanding of medical terminology and insurance processes preferred.

WORKING CONDITIONS

1. Classification Category II Tasks involve no routine exposure to blood body fluids or tissues but may require performance of Category I tasks unexpectedly or on short notice.
2. Normally works in a well-lighted and well-ventilated area.
3. Must have the ability to lift up to 25 pounds.
4. May be required to work evenings weekends or holidays as scheduled.