Customer Trust External Relations (CTXR) ensures global thought-leaders brands policymakers regulators and media understand how Amazon delivers Earths safest and most trustworthy shopping experience by (1) building accelerating and strengthening third-party influential relationships and partnerships all over the world to address customer trust issues (2) delivering evidence and telling stories that persuasively demonstrate the reality of the customer-obsessed tools our teams build to protect our customers brands and selling partners (3) serving as a voice of the customer for product and tech teams and (4) partnering with key leading brands to not only solve material pain points but jointly discuss hot topics and share information on industry trends.
As a Senior Marketing Manager Web Content you will play a critical role in driving awareness around these efforts as you manage the web content strategy for Amazons Trustworthy Shopping site building editorial roadmaps that feature stories covering our approach to IP protection trustworthy reviews scam prevention organized retail crime and anti-counterfeiting. You will work with CTXR program leaders public relations public policy executives and other teams to develop and launch content that ensures external perception is aligned with reality. The Sr Marketing Manager will manage the end-to-end content plan for the website and related digital channels to drive targeted engagement including but not limited to article and webpage development social content strategy and organic and generative search opportunities. You will dive deep into data to understand performance identifying areas for improvement and executing on plans to address them. You will work with teams across Amazon including science product retail and others to determine what other opportunities there are to tell the story of how Amazon creates a trustworthy shopping experience. This role is analytical and creative in equal measure with opportunity for impact across the organization.
Key job responsibilities
Working closely with product program and business stakeholders to create and maintain written and digital content for Amazons Trustworthy Shopping site.
Identify and build contacts of internal and external subject matter experts to help with content strategy and execution. Work with internal and external partners to champion share and engage with the content generated.
Lead and guide others as needed through the end-to-end development of content including design copy positioning approval launch measurement and optimization.
Create own and deliver the creation of a digital content strategy that increases awareness and improves perception of CTXR programs among target audiences across digital channels including search generative search social referrals links and more.
- 5 years of professional non-internship marketing experience
- Experience using data and metrics to drive improvements
- Experience building executing and scaling cross-functional marketing programs
- Experience communicating results to senior leadership
- Experience as a writer content marketer or multimedia producer
- Experience optimizing content for SEO
- Experience in a business-to-business (B2B) environment high-tech products/services
- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines or experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround
- Experience working cross-functionally across marketing product management analytics UX and research
- Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
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The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 118200.00 - 160000.00 USD annually