Regional Quality Assurance Manager
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Job Location:
Kissimmee, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
Join Our Growing Team!
Capital Vacations continues to expand across key markets and we are seeking a dynamic Regional Quality Assurance Manager to support our growing portfolio. As one of the fastest-growing companies in the hospitality and vacation ownership industry we are committed to delivering exceptional service operational excellence and compliance integrity across all locations.
Company Overview
At Capital Vacations our mission is simple: to provide quality vacations to our members and guests. With access to 90 internal club destinations and thousands of external travel options we hold ourselves to the highest standards in service compliance and customer experience.
We foster a collaborative and performance-driven culture that empowers leaders to innovate elevate teams and drive measurable results. If you are passionate about operational excellence and leading high-performing teams this is your opportunity to make a regional impact.
Position Overview: Regional Quality Assurance Manager
The Regional QA Manager is responsible for overseeing Quality Assurance operations across multiple resort and sales locations within an assigned region. This leadership role ensures compliance with company policies regulatory standards and ethical sales practices while maintaining exceptional owner satisfaction and protecting the integrity of Capital Vacations ownership.
This position partners closely with Regional Sales and Marketing Leadership to drive accountability minimize cancellations mitigate risk and elevate overall performance standards.
Key Responsibilities
Regional Oversight & Leadership
Provide strategic direction and oversight to on-site QA Managers and QA teams across multiple locations.
Train mentor and develop QA leadership to ensure consistent performance and compliance standards.
Conduct regular site visits audits and performance reviews.
Establish accountability measures and corrective action plans where needed.
Compliance & Risk Management
Ensure adherence to all company policies state regulations and timeshare closing procedures.
Protect the organization from misrepresentation and compliance violations.
Investigate escalated client disputes and misrepresentation concerns.
Partner with Legal and Executive Leadership when necessary.
Sales & Operational Alignment
Collaborate with Regional Sales and Marketing Leaders to maintain acceptable cancellation rates and achieve company targets.
Monitor performance metrics including net cancellation rate closing percentages and rescission trends.
Provide strategic recommendations to improve sales quality and customer satisfaction.
Contract & Administrative Oversight
Ensure contract accuracy funding readiness and compliance documentation across all regional sites.
Oversee equity reports credit applications and contract processing standards.
Maintain reporting accuracy and distribute regional performance reports to executive leadership.
Customer Experience Excellence
Ensure QA teams deliver exceptional service during closings.
Promote owner confidence before during and after the rescission period.
Implement best practices to enhance the owner onboarding experience.
Performance & Budget Management
Partner with site leadership to maintain operational budgets within acceptable standards.
Identify trends and implement proactive solutions to reduce financial exposure.
Why Choose Capital Vacations
Competitive Compensation Package with performance-based incentives
Leadership Growth & Career Advancement Opportunities
Comprehensive Benefits including medical dental vision company-paid life insurance and 401(k)
Travel Opportunities within assigned region
Supportive high-performance culture focused on results and integrity
Who Were Looking For
We are seeking a strong strategic leader who:
Has a deep understanding of Timeshare QA compliance and closing processes
Demonstrates strong regional leadership and team development skills
Thrives in a fast-paced multi-site operational environment
Has exceptional analytical problem-solving and conflict resolution abilities
Communicates effectively across all levels of leadership
Is highly organized detail-oriented and results-driven
Qualifications
Education & Experience
5 years of experience in the Timeshare industry required
3 years in a QA leadership or multi-site management role preferred
Proven track record of reducing cancellations and improving compliance standards
Skills & Knowledge
Strong understanding of state and federal timeshare regulations
Advanced knowledge of contracts funding processes and sales compliance
Proficient in Microsoft Office Suite (Word Excel PowerPoint)
Ability to analyze performance data and identify actionable insights
Willingness to travel regularly within assigned region
Flexibility to work weekends and be available as needed
Required Experience:
Manager
Key Skills
- Quality Assurance
- FDA Regulations
- Food Industry
- Food Safety Experience
- ISO 9001
- Quality Systems
- Food Processing
- Quality Control
- Quality Management
- QA/QC
- Selenium
- HACCP
About Company
We're passionate about vacations. Everything we do is designed to let you explore places with the people you love… and make memories you'll never forget. Carpe diem… year after year! Travel. Gather. Smile. Repeat.
