Senior SaaS Implementation Specialist

Clearwater, SC - USA

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

Company Overview

POOLCORP is the leading business-to-business distributor of swimming pool and landscape supplies equipment and related outdoor living products. Through our subsidiaries SCP Distributors LLC Superior Pool Products LLC and Horizon Distributors Inc. we operate in more than 445 wholesale Sales Centers worldwide with nearly 6000 employees serving the needs of customers by offering a wide array of products and value-added support.

Our Covington LA and Clearwater FL headquarters provides exceptional support (i.e. IT HR Finance Marketing Legal Purchasing Sourcing etc.) to each of our Sales Centers. Our extraordinary company culture encompasses a high work ethic an entrepreneurial spirit and a community presence all within a family-oriented work atmosphere. At POOLCORP we strive to employ only the very best.

Why POOLCORP

Because its a place where you can make an impact and grow! At POOLCORP youll find a wealth of opportunities that support your individual and long-term career goals. Our stable work environment is further enhanced by our generous compensation and benefits package. Publicly traded since 1995 POOLCORP is a global organization with a long history of continuous success - clearly making it an industry leader in so many ways!

So end your job search here at POOLCORP Where Outdoor Living Comes to Life!

Location: Pinch A Penny Administration - th Ave N. Clearwater FL 33760

You want Benefits Youve got it! Our generous benefits package includes:

Medical Dental Vision and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs
401 (k) with generous company match
Eligible for Paid Time Off and 8 paid holidays (NOTE: PTO increases with tenure!)
100% employer paid Life Insurance and Long-Term Disability Insurance
Paid Parental Leave
Fully Funded Tuition Education Programs
Employee Stock Purchase Plan
Excellent career advancement and training opportunities to support your career growth
Employee Discounts and much more!

Job Summary:
The Senior Saas Implementation Specialist leads the team of Implementation Specialists responsible for onboarding new customers to the SaaS platform. You ensure best-in-class onboarding processes and high performance across your team while directly handling complex high-value or strategic customer implementations yourself. You represent the organization at tradeshows and industry events building relationships gathering feedback and elevating the brand. Your leadership and hands-on expertise drive successful customer activation accelerated ARR realization and lay the groundwork for future retention and product/chemical sales growth.

Responsibilities:

Leads trains and develops the Implementation Specialist team to consistently deliver successful onboarding projects supporting their professional growth and holding them accountable to departmental standards.
Manages and executes implementation projects for key high-value or high-complexity customers serving as the primary onboarding contact and subject matter expert.
Allocates onboarding projects balances team workload and optimizes resource deployment to ensure timely and quality customer activation.
Develops documents and continuously improves standard operating procedures and best practices for SaaS onboarding.
Monitors implementation project health proactively identifies risks and drives timely resolution for escalated issues.
Collaborates closely with Sales Customer Success Product and Support to ensure clear communication seamless handoffs and effective feedback loops.
Analyzes onboarding and activation metrics to drive process improvements and develops new enablement materials based on customer and team feedback.
Represents the implementation function at tradeshows and industry events networking with customers and industry partners gathering market insights and reinforcing POOLCORPs SaaS leadership.
Reports key onboarding and activation metrics (activation rates time-to-value CSAT etc.) to company leadership and drive continuous improvement initiatives.

Requirements:

3 years in SaaS implementation onboarding or technical project management including prior team leadership experience.
Demonstrated ability to lead develop and motivate a customer-facing technical team.
Strong hands-on implementation expertise with enterprise or strategic/key accounts.
Exceptional project management resource allocation and organizational skills.
Excellent communication and interpersonal abilities for both internal and external stakeholders.
Confident public presence for event/tradeshow participation and presentations.
Process design documentation and continuous improvement orientation.
Proficiency with onboarding ticketing and CRM/ERP systems.
Bachelors degree in Information Technology Business Project Management or a related field required.
Relevant certifications (e.g. PMP SaaS onboarding or change management) are strongly preferred.

Bilingual Military Military Spouses and Veteran applicants are strongly encouraged to apply! We understand the uniqueness of hiring military personnel and veterans and will support him/her in the time of duty or with the transition into new civilian professions.

All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized.

POOLCORP including all its subsidiaries is a drug-free company and Equal Opportunity Employer By Choice. The Company understands respects and values diversity unique styles experiences identities ideas and opinions while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit develop and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.

Required Experience:

Senior IC

Company OverviewPOOLCORP is the leading business-to-business distributor of swimming pool and landscape supplies equipment and related outdoor living products. Through our subsidiaries SCP Distributors LLC Superior Pool Products LLC and Horizon Distributors Inc. we operate in more than 445 wholesale...