Planning & Business Analysis Intern

About Us

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people data and AI agents connect across email cloud and collaboration tools. Over 80 of the Fortunelarge enterprises and millions of smaller organizations trust Proofpoint to stop threats prevent data loss and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work

At Proofpointyoullbe part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

Boldin how we dream and innovate

Responsiveto feedbackchallengesand opportunities

Accountablefor results and best in class outcomes

Visionaryin future focused problem-solving

Exceptionalin execution and impact

We are seeking a high-performing Planning & Business Analysis Intern to support the Strategy & Operations team within Proofpoints Customer Office. This team drives transformation and operational excellence across Customer Success Renewals Support and Managed & Professional Services.

This individual will work closely with the Head of Strategy & Transformation and cross-functional leaders to analyze data evaluate new investment opportunities and assess the performance of post-sale programs. This is a high-impact highly analytical role designed for a candidate who wants hands-on exposure to SaaS post-sale strategy customer analytics and operational planning.

This role reports to the Senior Director Strategy & Operations Customer Office.You will own and/or support 1-2 top priority initiatives that will fall in one of the following categories:

1. Strategic Analysis

• Conduct structured analysis to inform strategic decisions across Customer Success Renewals Support and Services.

• Analyze customer segmentation churn trends renewal performance services attach rates and expansion opportunities.

• Support development of investment cases (e.g. incremental CSM coverage automation digital programs) including ROI modeling.

• Synthesize findings into executive-ready materials with clear insights and recommendations.

• Perform targeted deep dives into key performance drivers across post-sale functions.

2. Planning & Financial Modeling

• Support annual planning and quarterly business review analysis.

• Assistin building capacity models for Customer Success Support and Services teams.

• Partner with Finance to align headcount models and revenue assumptions.

• Develop scenario models to evaluate growth retention and productivity initiatives.

In parallel you may also support some of the recurring weekly operational rhythms.

3. Business Operations & Performance Management

• Support preparation of monthly and quarterly performance reviews.

• Analyze KPIs across the Customer Office andidentifytrends risks and opportunities.

• Partner with Business Intelligence to refine dashboards andreporting.

• Help improve data quality and consistency across systems (Salesforce Clari BI tools).

By the end of the internship you will produce high-value output andthese type of deliverables:

• A strategic analysis project with executive presentation

• A financial or capacity model used for planning decisions

• KPI dashboard enhancements or performance insights

What You Bring

Currently enrolled in a top-tier MBA or relatedMastersprogram

36 years of prior experience in consulting corporate strategy operations finance / banking

Strong analytical and financial modeling skills (advanced Excelrequired).

Experience working with large datasets and translating analysis into insights.

Comfort building executive-level presentations.

Experience and/or interest in SaaS Customer Success GTM strategy and post-sale operations.

Strong communication skills and ability to work cross-functionally.

Self-starter mindset withabilityto work independently in a fast-paced environment.

WhatYoullGain

Direct exposure to executive-level decision making.

Deep experience in SaaS post-sale strategy and operations.

Hands-on ownership of a high-impact strategic initiative.

Mentorship from senior strategy and customer leaders.

Visibility across Finance Operations and Customer leadership teams.