Technology Support Specialist

Detroit, MI - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Position Summary

The Technology Support Specialist provides high-visibility face-to-face technical support for the organizations end users. Acting as the on-the-ground face of the IT department this role is responsible for the full lifecycle of the user experiencefrom hardware deployment and account provisioning to complex troubleshooting of Microsoft 365 environments and security protocols. This position requires a blend of technical agility and exceptional interpersonal skills to resolve issues in real-time within a professional office environment.

Key Responsibilities

Serve as the primary point of contact for technical support requests from parishes and schools.
On-Site Technical Resolution: Provide expert face-to-face troubleshooting for hardware (laptops peripherals AV equipment) and software issues that cannot be resolved remotely.
Identity & Access Management: Manage user accounts password resets and MFA configurations ensuring secure and seamless access to organizational resources.
Endpoint Management: Maintain and secure workstations using antivirus deployments OS patching and disk encryption.
Microsoft 365 Mastery: Serve as the subject matter expert for the M365 suite including SharePoint Teams and OneDrive assisting users with complex workflows.
IT Asset Lifecycle Management: Manage hardware lifecycle from provisioning and imaging to deployment maintenance and secure decommissioning; assist to maintain an accurate real-time inventory of all physical assets (laptops mobile devices peripherals) and software.
User Provisioning & Deprovisioning (Onboarding/Offboarding): Execute the technical end-to-end delivery of the employee IT lifecycle including hardware configuration account creation in Entra ID/Active Directory and personalized day-one orientations as well as the rapid revocation of access and physical recovery of assets during departures to maintain organizational security.
Knowledge Leadership: Maintain a comprehensive knowledge base; draft Quick Start guides for users and technical documentation for the internal team.
Infrastructure Support: Assist the Network and Server teams with physical tasks such as racking equipment or testing local connectivity.

Qualifications

Experience: 3 years in a Deskside Support Proximity Support or Tier II Helpdesk role.
Technical Proficiency: Solid understanding and technical knowledge of Windows and M365 as it relates to end-user setup and support.
- Experience with Active Directory/Entra ID and account management.
- Familiarity with endpoint security tools (Antivirus EDR and VPNs).
Soft Skills: Proven ability to explain complex technical concepts to non-technical staff with patience and clarity.
Time Management: Ability to manage a queue of tickets while simultaneously handling walk-up requests and scheduled hardware refreshes.
Understanding of diocesan operations and parish environments preferred

Education and Experience Requirements:

Education: Bachelors degree in IT Computer Science or equivalent professional experience.
Certifications: CompTIA A Network or Microsoft 365 Certified: Endpoint Administrator Associate preferred.

Physical Requirements:

Prolonged sitting and working at a desk with repetitive motion working on a computer.
Ability to lift up to 40 pounds at a time.
May involve some standing bending and walking.

Travel Required:

Reliable transportation and ability to travel independently across the Archdiocese of Detroit and potentially throughout the United States.

Additional Requirements:

Must agree upon acceptance of an offer of employment with the Archdiocese of Detroit not to engage in nor endorse any actions or beliefs contrary to the teaching and standards of the Roman Catholic faith and morality.
Must demonstrate understanding respect and support for Catholic Church teaching mission and values.
Must maintain strict confidentiality regarding any archdiocesan information gained within the Archdiocese of Detroit.
Knowledge of the Roman Catholic faith its institutions policies and practices is a plus.
Must have a valid drivers license and a safe driving record.
After hours support when required.

Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Required Experience:

Position SummaryThe Technology Support Specialist provides high-visibility face-to-face technical support for the organizations end users. Acting as the on-the-ground face of the IT department this role is responsible for the full lifecycle of the user experiencefrom hardware deployment and account ...