ConsumerFamily Relations Manager

THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended.

Supplemental Questionnaire:A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Failure to submit the Application or Supplemental Questionnaire will result in disqualification.

Applications and Supplemental Questionnaires will only be accepted online.

Qualified bilingual persons who speak English and are also fluent in: Spanish Chinese Vietnamese Cambodian Laotian Korean Mien Tagalog Amharic Farsi Dari Tigrigna Russian Romanian or Sign Languages are especially encouraged to apply. There is an additional biweekly compensation for persons in positions designated bilingual.Qualified candidates may be tested to demonstrate language proficiency.

THE COUNTY

Alameda County located on the east side ofSan Francisco Bay is Californias seventh-largest county. The County employs 9700 full-time employees and operates on an annual budget of $3.4 billion. Oakland the County seat is Californias eighth-largest city. One and a half million people call Alameda County home and live in a variety of incorporated cities unincorporated communities and rural areas. As a major urban county Alameda provides a full range of services to its citizens. The County is a blend of culturally and ethnically diverse communities and its mixture of cosmopolitan and suburban areas provides the perfect environment for families and their active lifestyles. The County offers extensive cultural resources countless recreational opportunities and an array of fine public and private colleges and universities.

ALAMEDA COUNTY HEALTH

Alameda County Health is the local government agency that promotes and protects the health and well-being of all who live work learn and play in Alameda County. We coordinate services and cultivate partnerships with community organizations and providers to help ensure access organize and deliver health care and services to people with Medi-Cal and without insurance support resilient communities and improve health for all. We focus on health equity by developing programs and systemic solutions that reduce disparities for the people and communities we serve.

Alameda County Healths departments and programs focus on services and support that provide care for the whole person.

• The Behavioral Health Department provides mental health and substance use services for people with Medi-Cal and without insurance and supports people along their path to wellness recovery and resilience.

• The Environmental Health Department works to keep our air water and food safe; it regulates protects and promotes the health of everyone in Alameda County by enforcing environmental health codes to reduce exposure to toxins and diseases.

• The Public Health Department focuses on community and population-level health preventing and addressing root causes of health inequity across a range of communicable and chronic diseases.

• Alameda County Health also provides services through Housing and Homelessness Services Emergency Medical Services Agency HealthPAC and Healthy Schools and Communities.

BEHAVIORAL HEALTH DEPARTMENT

As part of Alameda County Health the Behavioral Health Department supports people with Medi-Cal and without insurance living with serious mental illness and substance use conditions along their path toward wellness recovery and resiliency. We provide services through a network of contracted mental health and substance use providers and administer the States resources and training for behavioral health providers case managers and other healthcare professionals. We advocate for our patients and families and create space for personal engagement in their care.

We are outpatient specialists for mental health services for older adults and youth substance use providers and treatment program specialists advocates for quality improvement and patients rights and psychiatric and integrated health care providers.

For more information about the Behavioral Health Departmentplease visit.

THE PROGRAM AREAS

Office of Peer Support Services (OPSS) is committed to transforming the behavioral health system by engaging promoting supporting and empowering peers receiving services (also known as consumers or beneficiaries) and consumer-run/peer-run organizations and programs. The Office of Peer Support Services collaborates with the community to support Alameda County Peer Support Specialists become Certified Medi-Cal Peer Support Specialists; and ensuring that peer support services and trainings are available and accessible to everyone with mental health and co-occurring needs on their wellness and recovery journey.

Office of Family Empowerment (OFE) was developed to provide technical assistance and family perspectives to Alameda County Behavioral Health including: County-run and Community Based Organizations and treatment facilities. OFEs vision is: All Family Members in relationship with ACBH can tap into their inherent worthiness dignity and humanity because race affiliation and diverse life experiences should not determine social emotional mental health and legal outcomes.

THE DEFINITIONS

Consumer: A consumer is a person who has experienced mental health and/or substance abuse conditions that have disrupted his or her education work housing social connections and/or quality of life. A consumer has utilized mental health and/or substance abuse services and has experienced stigma discrimination or social exclusion.

Family: A family member is a person who provides primary support for is a primary caregiver of or whose daily life is impacted by being a family member (by personal or biological definition) of a person who is living with symptoms of mental illness and/or substance abuse issues. Family members may be the biological parents foster parents siblings spouses domestic partners children aunts uncles cousins friends or anyone whom the consumer defines as their family members..

THE POSITION

Under general direction plan organize and administer the activities of the Consumer/Family Relations Program in the Behavioral Health Care Services Department; develop implement and evaluate programs and services related to creating consumer/family involvement in system change training and hiring consumer/family members providing technical assistance and support to new and emerging consumer/family groups as defined by their expressed needs integrating consumer/family perspectives in BHCS policies and decision-making; and perform related duties as required.

These positions are located in Behavioral Health Care Services which provides alcohol and other drugs and mental health services through county staff private providers and community-based organizations. Consumer/Family Relations Managers report to the Deputy Director Behavioral Health Care Services (BHCS). The Consumer/Family Relations Managers may be assigned to plan develop and manage the consumer/family relations activities across a multitude of behavioral health care services programs and/or divisions as well as with community-based organizations and the consumer/family community. Incumbents of this class provide leadership in integrating consumer/family perspectives in BHCS policies and decision-making and for the expansion of the emphasis on wellness recovery and optimal functioning and quality of life for people with mental illness throughout the system of care. This position differs from the next higher class of Deputy Director BHCS in that the latter has overall planning administrative and policy development responsibilities for BHCS.

For more detailed information about the job classification please visit: Consumer/Family Relations Manager (#5096).

THE IDEAL CANDIDATE

In addition to meeting the established minimum qualifications the ideal candidate will:

• Provide advisory assistance programmatic guidance feedback and resources in mental/behavioral health and wellness recovery and resilience services.
  

• Believe in and inspire teamwork team spirit and collaboration by being accessible supportive open-minded empathetic and able to effectively manage conflict by facilitating constructive interactions amongst differing stakeholders that result in diverse work teams that better serve our diverse communities.
  

• Commit to developing oneself and others by continuously aspiring to gain increased competence and technical and professional skill or knowledge in the areas of mental/behavioral health and wellness recovery and resilience services while modeling excellence and seeking to motivate and facilitate continuous learning.
  

• Be experienced at coordinating programmatic and administrative support activities and completing procedures documents forms reports and/or budgets that are essential to day-to-day operations.
  

• Be an effective communicator who develops and maintains effective relationships with others and relates well with people of diverse cultures interpersonal styles abilities motivations or backgrounds even in times of conflict.
  

• Be capable of establishing courses of action for self and others to ensure that work is completed efficiently to achieve goals and results while maximizing resources wisely.
  

• Strive to build a customer-focused service organization ensuring that the perspective of the behavioral health consumer/peer and family/caregiver of the individual receiving services are a driving force behind program decisions and activities; advocate for diverse customers including mental health/behavioral health consumers/peers and family member/caregivers; and craft and implement service practices to meet both the organizations family and consumers needs.

The examination will consist of the following steps:

1) A review of candidates applications to verify possession of minimumrequirements. Those candidates who possess the minimum requirements for theclassification will move on to the next step in the examination process.

2) A review of candidates Supplemental Questionnaires to select the bestqualified applicants. Those candidates selected as best qualified will move onto the next step in the examination process.

3) An oral interview examination which will be weighted as 100% of thecandidates final examination score. The oral interview examination may containsituational exercises.

CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACHPORTION OF THIS EXAMINATION.

We reserve the right to make changes to the announcedexamination components.

Alameda County utilizes a Civil Service Selection System founded on a system is competitive and based on broad recruitment efforts and equalopportunity for qualified applicants to test in an examination process designedto determine the qualifications fitness and ability of competitors to performduties of the vacant position. Many of our recruitments are targeted andspecific to the needs of a current vacant position in which case the eligiblelist may be exclusively used for that current vacant position. Otherrecruitments may be more broadly used for both current and future vacancies orfor other alternate jobs with comparable scopes of work.

To learn more about ourrecruitment and selection process please visit the What You Need to Knowsection of our website.

Applicants will be informed via email with reasonable noticeinadvance of any examination process which will require their following dates are tentative and subject to change based on the needs ofthe Agency:

WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCEDRECRUITMENT & SELECTION PLAN

Alameda County and the Human Resource Services Department will makereasonable efforts in the examination and/or selection process to accommodatequalified individuals with disabilities and/or medical conditions inaccordance/compliance with the State Fair Employment and Housing Act (FEHA)Federal Americans with Disabilities Act (ADA) Alameda Countys ReasonableAccommodation Policy and applicable statues. To request an accommodationdue to a disability/medical condition during this or other phases of theexamination/selection process please contact the assigned Human ResourcesRepresentative listed on the job announcement before the last date offiling. Alameda County requires applicants to provide supportingdocumentation to substantiate a request for reasonable orderto qualify for a reasonable accommodation applicants must have adisability/medical condition pursuant to the ADA FEHA and applicable statutes.

For more informationregarding our Reasonable Accommodation procedures please visit our website County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many employee discount fitness and health screening programs focused on overall wellbeing. These benefits include but are not limited to*:

For your Health & Well-Being

• Medical HMO & PPO Plans
• Dental HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance
• County Allowance Credit
• Flexible Spending Accounts - Health FSA Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance Critical Illness Long-Term Care Hospital Indemnity and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)

For your Work/Life Balance

• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Catastrophic Sick Leave
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness Incentive Based Programs Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks cell phone etc.)
• Child Care Resources
• 1stUnited Services Credit Union

*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a summary of the benefits offered and can be subject to change.

All notices related to County recruitments for which youhave applied will be sent/delivered via email. Please add @@ and as accepted addressesto any email blocking or spam filtering program you may use. If you do not dothis your email blocking or spam filtering program may block receipt of thenotices regarding your application for recruitments. You are also strongly advisedto regularly log into your County of Alameda online application account tocheck for notices that may have been sent to you. All email notices that willbe sent to you will also be kept in your personal online application will be able to view all of your notices in your online application accountby clicking on the My applications button on the Current JobOpenings page.

Please take the stepsrecommended above to ensure you do not miss any notices about a recruitment forwhich you have applied. The County of Alameda is not responsible for noticesthat are not read received or accessed by any applicant for a County recruitment.

NOTE: All notices aregenerated through an automated email notification system. Replies to the emailboxes and are routed tounmonitored mailboxes. If you have questions please go to our website at . You may also contactthe Human Resources Analyst listed on the job announcement for the recruitmentfor which you have applied.

NicoleLewis-BoltonHuman Resources Analyst

HumanResource Services County of Alameda

Disaster ServiceWorker

All Alameda County employees are designated Disaster Service Workers through state and local with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency.

Equal EmploymentOpportunity

Alameda County has a diverse workforce that is representative of thecommunities we serve and is proud to be an equal opportunity aspects of employment are based on merit competence performance andbusiness need. Alameda County does not discriminate in employment on the basisof: race color religion sex (including pregnancy and gender identity)national origin political affiliation sexual orientation marital statusdisability genetic information age membership in an employee organizationretaliation parental status military service or other non-merit factorsprotected under federal state and local law. Alameda County celebratesdiversity and is committed to creating an inclusive and welcoming workplaceenvironment.