Technical Helpdesk Support Agent
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
At A Glance
Were one of the fastest-growing companies in unattended retail tech150 people 6 countries hundreds of customers and a product thats redefining how the world shops.
Now we need a Technical Helpdesk Support Agent to keep our customers running at full speed. Youll be the first call when things dont go to plan - diagnosing issues finding fixes and making sure downtime never stands in the way of great service. As our footprint in France expands were looking for someone fluent in French (while English remains our company-wide language). If you like solving problems talking tech and keeping people calm when things get tricky youll fit right in.
Now we need a Technical Helpdesk Support Agent to keep our customers running at full speed. Youll be the first call when things dont go to plan - diagnosing issues finding fixes and making sure downtime never stands in the way of great service. As our footprint in France expands were looking for someone fluent in French (while English remains our company-wide language). If you like solving problems talking tech and keeping people calm when things get tricky youll fit right in.
What Youll Do
- Be the first point of contact for customers needing tech supportvia phone email or ticketing system
- Troubleshoot and resolve hardware software and network issues
- Guide users through step-by-step solutions remotely (or occasionally on-site)
- Escalate complex issues when needed - making sure they land with the right people fast
- Track document and resolve support tickets using tools like Freshdesk Zendesk or Jira
- Follow up with users to confirm issues are fully resolved
What Youll Bring
- Experience in a helpdesk IT support or customer service tech role
- Strong troubleshooting skills and comfort with computer systems mobile devices and networking basics
- Familiarity with remote desktop tools and helpdesk software
- Clear communication skills in both French and English
- Eye for detail patience and problem-solving under pressure
- A team mindset but able to work independently too
Why Join Us
- A role that directly impacts customer experience and operational excellence
- An international fast-paced team where your input really matters
- Career growth opportunities as our support function scales with the business
- Personal development budget well-being benefits and yes some solid swag
About us
Boost inc is a global leader in unattended retail technology redefining traditional vending by transforming it into modern digital retail experiences. Headquartered in Switzerland with a dedicated technology hub in the UK our team of over 150 professionals works across Zurich London and offices in some European countries. Since our founding weve empowered more than 400 customers across Europe and beyond - including vending operators OEMs and consumer brands - with cutting-edge solutions designed to drive operational efficiency business growth and engaging consumer experiences.
Here you can find more information:
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Here you can find more information:
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Required Experience:
Unclear Seniority
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Are you looking to work collaboratively on projects where the client is truly part of the team? Do you want to add value not only to the client, but the end user? Do you want to contribute to your workplace culture? We think Boost is pretty special. We have a high-trust environment th ... View more
