Senior Analyst, Digital Workflow

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

About JLL:

JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. Our vision is to re-imagine the world of real estate creating rewarding opportunities and amazing spaces where people can achieve their doing so we will build a better tomorrow for our clients our people and our communities. JLL is a Fortune 500 company with annual revenue of $16.6 billion operations in over 80 countries and a global workforce of more than 96000 as of October 31 2021. JLL is the brand name and a registered trademark of Jones Lang LaSalle Incorporated.

What this job involves:

Project Management - An essential part of your role will involve understanding digital operations on projects acknowledging stakeholder requests helping with the coordination & gathering information on the scope. You will be expected to learn what makes for a complete brief for the team to be able to initiate work & help the team with updating the issues log.

Relationship Building - The process of workflow coordination involves building strong relationships with requestors & stakeholders through active communication on projects seeking queries setting expectations early and providing a smooth experience through the project delivery. You will have to liaise closely with the internal teams to help in scoping and keeping track of delivery timelines.

Reporting - Managing operations requires visibility into the overall workflow across the teams. You will be working with data on the workflow management tool to help create weekly reports for stakeholders and internal teams.

Digital Marketing Operations - You will be working on projects across various touchpoints of digital - SEO Social Paid Media Analytics & Email Marketing. You will be taken through training to have a sound understanding of digital marketing ecosystems.

Operational Updates - You will be the owner of the operations keeping track of capacity volume of work maintaining dashboards and sharing updates and suggestions to team leads and stakeholders. You will be responsible for coordinating with internal teams for root cause analysis on feedback and frequent updates of issue logs.

Sounds like you To apply you need to have:

Process & Data Orientation

Experience having managed creative or digital operations in an agency or a service delivery set-up is a must. You need to have great organizational skills to plan prioritize and deliver multiple projects throughout the day. Having worked with cross-functional teams such as digital design etc. will be an added advantage. To succeed in the role it is essential that you understand the process adhere to it and recommend improvements from time to time.

Attention to Detail & Great Communication

One of the main responsibilities of the workflow coordinator will be to liaise between the functional teams and the stakeholders. It will involve sharing clear and concise communication through the request intake process understanding of briefs aligning expectations with the teams and stakeholders and in collecting feedback. You will be expected to have excellent written & verbal communication skills to deliver projects.

Thinking Digital

We can offer you an exciting role where you can use your passion for digital marketing. Youll be expected to have a fundamental understanding of digital platforms and concepts. You will lead the execution of all Workfront digital requests under JLL Business Services.

Microsoft Suite Expertise

This role would entail multiple tasks that would require you to be proficient in basic Microsoft software such as Word Excel and PowerPoint.

Time and Team Management

You will be working across tasks with a host of different teams an experience with driving multiple tasks across time zones at the same time while ensuring all best practices are applied you should be able to plan your time bandwidth and tasks efficiently and effectively

What we can do for you:

At JLL we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program competitive pay and benefits package.

Apply today!

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If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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