Key Client Manager
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Job Location:
The Hague - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Are you ready to embark on an exciting career journey in the dynamic world of terminal operations APM Terminals is a global leader in port and terminal management. As part of the A.P. Moller-Maersk Group were dedicated to delivering excellence in container handling logistics solutions and maritime services across the globe.
At APM Terminals a global leader in port and terminal operations we enable global trade and drive sustainable growth. As part of the A.P. Moller-Maersk Group we connect economies and communities worldwide. Our success is driven by a strong commitment to LEAN methodologies embedding continuous improvement into every aspect of our operations. Join us and be part of a team that values excellence collaboration and innovation.
Join us as we continue to shape the future of global trade and make a meaningful impact on communities worldwide. Discover your potential with APM Terminals and become part of a team thats redefining the industry standards. Apply now and lets build a brighter future together!
About the Role
APM Terminals is looking for a Key Client Manager to strengthen its Global Key Client team. The person in this role will drive longterm strategic partnerships with Europeanbased ocean carriers while safeguarding shortterm performance outcomes.
This role acts as both Global Ambassador for APMT across our terminal portfolio and Voice of the Customer inside the organisation. Its a role for someone who enjoys building trusted collaborative relationships navigating complexity with ease and shaping solutions that create real impact for customers and terminals alike.
What We Offer
APM Terminals is part of A.P. Moller-Maersk offering a diverse and inclusive environment where people feel seen supported and encouraged to grow. The Key Client Manager can expect:
A truly international work environment with global exposure and mobility opportunities
A culture that values varied perspectives and aims to hire the best person for the role
A strong commitment to sustainability including industryleading decarbonisation ambitions on the path to netzero by 2040
A collaborative open environment where new ideas are welcomed
Opportunities for personal and professional growth supported by ongoing learning and development
A workplace where curiosity continuous improvement and empowering others are central to how we work
Key Responsibilities
The Key Client Manager holds a broad and strategic mandate including:
Owning and developing global relationships with assigned carrier customers
Enabling executive engagement across both organisations and supporting valuecreating dialogue
Mapping and expanding headquarter relationships across commercial operational procurement and strategic functions
Leading the Global Terminal Partnering agenda including Port Hours Saved initiatives sustainability ambitions and product development
Ensuring clarity accountability and performance against contractual agreements
Providing strategic perspectives and negotiation guidance to regions and commercial teams
Cocreating customer strategies and compelling value propositions with input from Marketing and Commercial
Coordinating global regional and terminal-level engagement plans with relevant stakeholders
Supporting consistent delivery of the promised customer experience across terminals
Developing deep market industry and customer insight and translating these into tangible opportunities
Acting as a key member of cross-functional deal teams for major contract renewals and negotiations
Promoting and applying Lean tools to elevate customer experience and team performance
What Were Looking For
A transport and logistics enthusiast with strong commercial and strategic acumen preferably with 10 years of experience in shipping terminals or ocean carrier environments
Background in network capacity or execution functions is an advantage
Strong understanding of global shipping and terminal markets
Fluency in English; German beneficial
Exceptional communication skills with an ability to tailor engagement to both senior stakeholders and operational teams
Proven relationship builder with a collaborative empathetic approach
Skilled negotiator with experience shaping customercentric solutions
Comfortable navigating matrix organisations and connecting opportunities across functions and geographies
Keen analytical thinker who translates complexity into clear actionable storylines
Resilient adaptable and energized by fastmoving environments
Ability to travel regularly for customer and team engagement
Lean-minded: we are looking for someone who brings a strong mindset of continuous improvement someone who is naturally curious committed to solving problems at the root and driven to make things better every day.
How to apply
If shaping longterm partnerships and delivering tangible impact energize you APM Terminals would love to hear from you. Please apply with an uptodate CV. Shortlisted candidates will be contacted promptly.
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Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Maersk Line is a Danish international container shipping company and the largest operating subsidiary of the Maersk Group, a Danish business conglomerate. It is the world's largest container shipping company by both fleet size and cargo capacity, serving 374 offices in 116 countries
