Academic Operations Associate
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
About Campus
At Campus weve built a two-year accredited college where students learn from top professors at universities like Princeton Stanford and Howard in live online classes. Our students graduate with in-demand business and AI skillsready to launch their careers or transfer to top four-year universities. Our unique approach is grounded in a pioneering technology platform and a heavily-researched student success model that offers students dedicated advisors and on-demand tutoring and coaching. We were also named one of Fast Companys Most Innovative Companies of 2024.
Were backed by an exceptional investor team that believes deeply in our vision for the future of education including General Catalyst Founders Fund Bloomberg Beta 8VC Rethink Education Sam Altman Jason Citron Shaquille ONeal and others.
The world has changed. Higher ed needs to catch up and were leading the way - come join us!
About the Team
The Academic Operations Team supports the execution of academic operations with a focus on faculty support data accuracy and process adherence. The team handles the operational ground game that keeps faculty programs and systems running smoothly.
This team works cross-functionally to ensure academic systems are reliable faculty are supported and processes are consistently executed.
About the Role
We are seeking an Academic Operations Associate to support the execution of academic operations with a focus on faculty support data accuracy and process adherence.
This role handles the operational ground game that keeps faculty programs and systems running smoothly.
This is a high-volume detail-driven execution role with clear growth into senior operations work.
Youre excited about this opportunity because you will
Data Integrity & Tracking
Maintain accurate records related to:
Faculty onboarding status and training completion
Course and section assignments
Documented scheduling adjustments or cancellations
Monitor data systems with high attention to detail to ensure accuracy and completeness
Flag discrepancies and proactively correct errors before they impact scheduling payroll or faculty experience
Process & Workflow Execution
Execute defined academic operations workflows consistently and on time
Track incoming requests such as program changes faculty updates or platform needs
Ensure requests are logged monitored and resolved according to SLAs
Support audits accreditation needs or internal reviews by preparing clean documentation
Platform & Program Support
Serve as an expert in the Campuswire system (our LMS) to both internal teams and faculty
Coordinate projects related to aligning curricula and programs across both the New York online model and Sacramento campuses
Assist with course setup new faculty training faculty assignments and term rollovers
Validate that program configurations match approved academic plans
Test and confirm changes before terms launch
Faculty Support & Issue Resolution
Serve as first-line support for faculty operational questions and issues
Triage and resolve common faculty requests related to onboarding access scheduling and platform usage
Escalate complex or sensitive issues to the Academic Operations Manager with clear documentation
Communicate deadlines expectations and updates to faculty consistently
Continuous Improvement Support
Work cross functionally with internal teams to identify gaps scope projects and deliver impactful solutions
Identify recurring issues or inefficiencies and surface them to the Manager
Help document processes and update playbooks
Support implementation of special projects with new tools systems or workflows
Were excited about you because
You have 24 years experience in operations program management or academic administration.
You have strong attention to detail and are comfortable working with structured data.
You can manage multiple concurrent tasks without dropping details.
You communicate clearly in writing and exercise strong professional judgment.
You are willing to follow processes while also flagging when they break.
You build strong relationships across teams and work collaboratively towards effective solutions.
You proactively anticipate team needs and inefficiencies and find improvements.
Required:
24 years experience in operations program management or academic administration
Bachelors degree
Strong attention to detail and comfort working with structured data
Ability to manage multiple concurrent tasks without dropping details
Clear written communication and professional judgment
Willingness to follow processes while also flagging when they break
Ability to build strong relationships across teams and work collaboratively towards effective solutions
Proactively anticipate team needs and inefficiencies; find improvements
Nice to have:
Experience working with an LMS such as Campuswire
Experience supporting cross-campus or multi-program academic operations
Exposure to accreditation processes or academic compliance documentation
What youll get:
A compensation package that includes a base salary ($60000 - $75000) equity grant
Actual compensation within the pay range will be decided based on factors including but not limited to skills prior relevant experience and specific work location. For roles that are available to be filled remotely base salary will be localized.
Medical dental and vision insurance
401(k) match
Fertility benefits via Carrot
Flexible Time Away paid holidays
In-office lunches for our NY Office (did we mention were dog friendly )
Hybrid work schedule (Mon & Fri remote; Tues-Thurs in-office)
Social events - happy hours birthday celebrations holiday parties & more!
Opportunity to make an impact youll be an integral player in bringing our vision to life
Where were located: Tribeca NY
Unfortunately we are unable to offer new H-1B visa sponsorship for this position. Candidates must already be authorized to work in the U.S. without requiring new H-1B sponsorship. However we can support H-1B transfers and are able to sponsor TN visas for eligible Canadian and Mexican citizens.
Required Experience:
IC
Key Skills
- Microsoft Office
- Inventory Control
- Soft Skills Training
- General Management
- Higher Education
- Office Operations
- Administration Support
- Document Control Management
- Documentation
- Office Administration
- Teaching/Lecturing
- Inventory Management
- Document Management
- Inventory
- Office Management
About Company
Campus is an online college with professors who also teach at top universities. Explore our career focused associates degree and certificate programs.
