Associate Renewal Manager UKI

Dublin - Ireland

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

Associate Renewal Manager Scaled

HUB Level: 3
Career Track: Amplify Track

Role Summary

Our mission at HubSpot is to help millions of organizations grow better. As a Scaled Contract Manager youll play a critical role in protecting retention and driving successful renewals across HubSpots scaled customer segment.

Youll manage a high-volume book of business identifying customer risk early guiding customers through renewal conversations and ensuring contract accuracy from start to finish. This role blends consultative customer engagement with contract and commercial ownership in a fast-paced digital-first environment.

What Youll Do

Identify customer health risks across your install base with a focus on usage adoption and friction in the customer journey
Own the renewal lifecycle from early risk identification through contract execution ensuring clarity accuracy and timeliness
Lead renewal and commercial conversations including negotiation and documentation of outcomes
Engage customers through email phone and virtual meetings with clear outcome-focused communication
Help customers understand how HubSpot usage configuration and contract terms align to their business goals
Diagnose customer challenges and provide structured actionable recommendations to improve adoption and value realization
Partner with Support Sales Quote-to-Cash (QTC) and GTM teams to escalate issues and close the loop on resolutions
Leverage HubSpot tools systems and AI-enabled workflows to manage a high-volume book efficiently
Maintain accurate customer health signals engagement history and renewal readiness data in HubSpot systems

What Youll Bring

Required Qualifications

13 years of experience in Customer Success Contract Management Account Management or another customer-facing SaaS role
Comfort leading customer conversations involving renewals negotiation or complex topics
Ability to diagnose customer goals and challenges and provide clear structured recommendations
Strong written and verbal communication skills especially in renewal and contract-related discussions
Ability to manage multiple customer engagements in a high-volume fast-paced environment
Comfort interpreting usage adoption and customer health metrics to guide prioritization
Ability to learn software quickly and coach customers toward effective product adoption

Nice-to-Have Qualifications

Prior experience owning renewals or commercial conversations
Familiarity with scaled customer success or usage-based risk models
Exposure to inbound marketing sales or business operations concepts
Experience working with CRM-driven workflows or automation

We know the confidence gapand impostor syndrome can get in the way of meeting spectacular candidates so please dont hesitate to apply wed love to hear from you.

If you need accommodations or assistance due to a disability please reach out to us using this form.

At HubSpot we value both flexibility and connection. Whether youre a Remote employee or work from the Office we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team youll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) - link to HubSpots Career Diversitypagehere.

India Applicants: link to HubSpot Indias equal opportunity policy here.

About HubSpot

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software integrations and resources customers need to connect marketing sales and service. HubSpots connected platform enables businesses to grow faster by focusing on what matters most: customers.

At HubSpot bold is our baseline. Our employees around the globe move fast stay customer-obsessed and win together. Our culture is grounded in four commitments: Solve for the Customer Be Bold Learn Fast Align Adapt & Go! and Deliver with HEART. These commitments shape how we work lead and grow.

Were building a company where people can do their best work. We focus on brilliant work not badge swipes. By combining clarity ownership and trust we create space for big thinking and meaningful progress. And we know that when our employees grow our customers do too.

Recognized globally for our award-winning culture by Comparably Glassdoor Fortune and more HubSpot is headquartered in Cambridge MA with employees and offices around the world.

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HubSpot may use AI to help screen or assess candidates but all hiring decisions are always human. More information can be found here. By submitting your application you agree that HubSpot may collect your personal data for recruiting global organization planning and related purposes. Refer to HubSpots Recruiting Privacy Notice for details on data processing and your rights.

Required Experience:

Manager

Associate Renewal Manager ScaledHUB Level: 3Career Track: Amplify TrackRole SummaryOur mission at HubSpot is to help millions of organizations grow better. As a Scaled Contract Manager youll play a critical role in protecting retention and driving successful renewals across HubSpots scaled customer ...