About Tava Health

Tava Health is on a mission to make high-quality mental health care accessible and stigma-free. We partner with employers to provide thoughtful technology-enabled mental health support to their teams while building a strong connected provider network. Our platform empowers clinicians with the tools community and operational support they need to focus on delivering exceptional care.

If youre passionate about improving mental health and excited to work in a growing mission-driven organization wed love to meet you.

About the Role

The Clinical Support Associate plays a key role in ensuring an exceptional provider experience across our network. This position is ideal for early-career cliniciansrecent masters graduates associate-level clinicians or newly licensed professionalswho are passionate about supporting high-quality mental health care and thriving in a tech-enabled environment.

In this role you will serve as a frontline clinical resource for providers across our platform. Youll handle provider escalations assist with onboarding and training support the provider community and conduct 1:1 check-ins to promote strong clinical quality and platform engagement. If licensed you may also maintain a small caseload (12 clients) to stay connected to direct clinical work.

This is a fantastic opportunity to develop operational experience within a growing mental health organization while continuing to build clinical skills.

What Youll Do

Provider Support & Experience

• Respond to and resolve clinical-adjacent support escalations (e.g. documentation guidance scope-of-practice questions platform functionality issues).

• Serve as a subject matter resource for clinical processes documentation standards and provider expectations.

• Provide timely high-quality support through chat email video and asynchronous communication channels.

• Conduct 1:1 meetings with providers to address quality concerns documentation feedback or general questions related to practice on the platform.

• Monitor provider satisfaction and escalate patterns risks or concerns to Clinical Managers or leadership.

Onboarding & Training

• Support provider onboarding by answering questions about processes expectations and platform workflows.

• Assist with hosting Q&A sessions office hours and group onboarding support.

• Help maintain training materials FAQs and support resources to ensure provider clarity and success.

Clinical Community & Engagement

• Assist in managing and moderating the provider online community (e.g. discussion forums Slack or other communication platforms).

• Foster connection transparency and knowledge sharing within the provider network.

• Share updates and changes in workflows processes or clinical expectations succinctly and clearly.

Quality Assurance

• Review documentation for completeness accuracy and alignment with clinical expectations providing supportive guidance to providers as needed.

• Flag concerns or trends to the Clinical Manager for further review or coaching.

• Participate in initiatives to improve provider performance documentation or client outcomes.

Clinical Care (if licensed)

• Maintain a small client caseload (12 clients) providing high-quality evidence-based mental health treatment.

• Maintain all documentation compliance and ethical requirements associated with direct clinical practice.

Cross-functional Collaboration

• Work closely with Support Product Operations and Clinical Leadership to identify opportunities to improve provider experience.

• Provide input on tooling workflows and resources to streamline provider success.

What Youll Bring

Required

• Masters degree in a clinical field (e.g. Marriage & Family Therapy Counseling Social Work Psychology).

• Associate license or full independent license in your state (e.g. AMFT APC ASW LMSW LMFT LPC LCSW).

• Strong written and verbal communication skills.

• Comfort navigating ambiguity learning new technologies and operating in a fast-paced environment.

• Ability to build rapport with providers and communicate in a supportive solution-oriented manner.

Preferred

• Experience in virtual care digital mental health or tech-enabled clinical environments.

• Prior experience in provider operations clinical support customer support or clinical quality.

• Bilingual or multilingual skills.

Core Competencies

• Clinical judgment: Ability to understand clinical risk documentation norms and professional boundaries.

• Communication: Clear warm and concise communication across channels.

• Problem-solving: Capable of navigating unclear situations and providing structure and solutions.

• Ownership: Takes initiative and follows through independently.

• Adaptability: Comfortable learning and refining workflows as the organization evolves.

• Collaboration: Thrives in cross-functional work environments.

Why Youll Love Working at Tava

• Competitive salary and stock options

• Free Tava mental health benefit for you and your family

• Medical and dental insurance for you and your dependents

• Monthly HSA contributions

• Generous PTO and paid holidays

• Paid parental leave

• Work from home flexibility

• Weekly team lunches

• Opportunity to shape a growing company and culture

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*For tax purposes priority will be given to candidates living in states where we already have employees. These states are Alabama Arizona California Connecticut Florida Georgia Idaho Indiana Nevada North Carolina Maine Maryland Massachusetts New Jersey New York Oregon Tennessee Texas Virginia and Utah.

Tava is unable to sponsor employment visas (such as the H-1B). Candidates must have authorization to work in the U.S. without company sponsorship now or in the future.

All hiring activities at Tava Health are handled by company representatives using @ or @ email addresses.

Please beware of unauthorized recruiting communications requesting personal information. We never hire anyone without first completing a real-time face-to-face interview (conducted by video or in-person) nor do we use encrypted instant messaging services like Signal. If you have questions regarding the authenticity of any outreach please do not hesitate to use the chat feature on our website or contact us at

Tava Health does not discriminate on the basis of race sex color religion age national origin marital status disability veteran status genetic information sexual orientation gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Required Experience:

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