Disaster Case Manager (Durham County)(Temporary)

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About Us

To provide a solid Human Resource management foundation responsible oversight and creative solutions through a collaborative approach with all stakeholders to maximize the potential of our greatest asset OUR EMPLOYEES.

Description of Work

Knowledge Skills and Abilities/Management Preferences

Job Description

This is a temporary position and there are no leave or retirement benefits offered with this position. Temporary employees who work an annual average of 30 or more hours per week may be eligible for health insurance coverage under the High Deductible Health Plan (HDHP). For more information on Health Benefits offered visit .

Visitfor employment information.

Note: Permanent and time-limited NC State Government employees must separate from their permanent or time-limited position in order to work in a temporary position. All temporary employees are limited to one NC State Government temporary assignment at a time.

Individuals hired into a temporary State job must be fully qualified for the job. OSHR supports the Governors Job Ready initiative and seeks to expand a temporary skill set to enhance their qualifications for State government and private sector jobs. Exposure to an agencys culture process procedures and potential learning opportunities can provide valuable experience to those who may seek permanent employment with the state.

This temporary position is located in 200 Park Offices Drive - Durham County with the Department of Public Safety- Emergency Management.

Job Order Hourly Rate of Pay: $30.00 (Based on education and/or years of relevant work experience reflected on the application).

Effective July 1 2025 candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The Knowledge Skills and Abilities listed within this vacancy announcement will be used only as management preferences and will be used to screen for the most qualified pool of applicants.

Management Preferences:

• The Disaster Case Manager (DCM) will conduct intake and assessments to identify survivors unmet needs and develop personalizedrecovery plans.
• They will coordinate referrals and connect survivors with appropriate resources including housing financial assistance and healthcare services.
• The DCM will collaborate with local state and federal agencies non-profits and community organizations toensure comprehensive support for disaster survivors. The DCM will provide one-on-one consultations through various channels (e.g. phone mail e-mail face-to-face) to ensure understanding of policies procedures and expectations in an effort to assist survivors intheir disaster recovery.
• They will maintain consistent and clear communication with assigned survivors regarding applicationdocumentation and information on assistance available to eligible survivors.
• This position will lead efforts to compile survivor informationand submit case notes/call logs into the system of record accurately and in a timely.
• DCM will facilitate program consultations with survivors related to intake eligibility and other program-related processes.
• They will collaborate with various teams both internally and externallyto provide solution-based responses to inquiries per policy and federal regulations.
• The DCM will ensure compliance with FEMA and statedisaster recovery regulations and follow established Standard Operating Procedures (SOPs) and policies to guide the casemanagement process.
• This position will also maintain accurate records of survivor interactions and progress in accordance with program guidelines Customer Service.
• The DCM will assist survivors in understanding resources available for disaster relief.
• They will organize and schedule appointments for phone calls or in-person meetings at a Disaster Recovery Center.
• This position will assist in outreach callouts and other communicationefforts as needed and write/distribute email correspondence memos letters faxes and forms.
• Technical Assistance and Training

Minimum Education and Experience

Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelors degree from an appropriately accredited institution and one year of experience in HR budgeting research or administrative management; or an equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination harassment or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy childbirth or related medical conditions; and for religious beliefs observances and practices.

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