Manager of Transitional Housing Client Supports

SUMMARY:
The Manager of Transitional Housing Client Supports reports to the Director of Transitional Housing Services (DTHS) and is responsible for the efficient and effective day-to-day client service delivery of Oshkâyak Waakaaigewin Dibinawaang (Youth Housing in the Shelter from the Wind) including supervising a team of transitional housing support staff. They play an integral role in contributing to and executing the strategic direction by providing oversight of services case management navigation and programs using a youth centered and harm reduction approach.
The Manager will primarily be responsible to coordinate and participate in case management consultation and departmental planning activities. This role will focus directly on overseeing personalized care implementing individual case plans and providing hands-on support to help participants build skills and achieve independence. The Manager must possess the ability to supervise and motivate a team to achieve and exceed their goals and be able to delegate set expectations and monitor progress of all direct reports. The Manager is further responsible for administration health and safety and for coordination of services among partnering agencies related to Oshkâyak Waakaaigewin Dibinawaang.
This position will require shift-work including evening and occasional weekend hours as well as being on call for emergency response.

QUALIFICATIONS:
Preferred Community College Diploma University Degree or equivalent in Social Service field with a minimum of a minimum of 5 years relevant work experience and/ or supervisory experience.
Transitional Housing Service experience or Shelter experience and knowledge of critical housing programs to support youth homeless challenges.
Experience in supervising employees and ability to delegate tasks.
Experience monitoring operational budgets and ability to meet deadlines.
Knowledge of and experience in staff recruitment orientation performance management employee relations and communications.
Knowledge of Occupational Health & Safety and knowledge of applicable legislation.
Progressive understanding of persistent mental illness addictions and other challenges and how these issues impact overall health wellbeing and quality of life.
Excellent ability to deal professionally effectively and non-judgementally with a broad range of personalities needs cultures and abilities.
Understanding of the intergenerational trauma that occurs as a result of colonization Residential Schools Sixties Scoop and other oppressive systems as well as the history of Indigenous peoples in Canada.
Proven work experience in managing crisis support and ability to mediate conflict; familiarity with suicide/risk assessment and crisis support services.
Demonstrated ability to develop and maintain strong relationships with key transitional housing partners and TBIFC.
Ability to work independently and collaboratively as part of a team.
High level of administrative skills including data management and personnel management.
Models appropriate communication with staff; ability to deal with people sensitively tactfully diplomatically and professionally at all times.
Excellent conflict mediation and interpersonal skills.
Proficiency in Microsoft Office including database applications.
Ability to work flexible hours; including evenings weekends and on-call for emergencies.
Current First Aid / CPR Certificate and Safe Food Handling certification is an asset.
Must have a valid Ontario Drivers License and reliable transportation.
A satisfactory Vulnerable Sector Clearance is a condition of employment.

CORE COMPETENCIES:
Inter-Cultural Competency Informed Able to incorporate a personal responsibility to increase sensitivity awareness and implementation of TBIFCs cultural teachings and organizational practices in both professional conduct and work-related deliverables. Ideally carries traditional knowledge and understands the history of Indigenous people and is considered to be of Good Mind.
Trauma-Based Practice Informed Able to incorporate a trauma-informed approach to recognize and respond to all forms of trauma and the necessity of supporting Indigenous people in a culture of tradition and safety in their healing journey.
Leadership and Management Competency Able to incorporate a respectful and positive approach to leadership and management including a focus on the following competencies: Accountability; Coaching; Communication; Conflict Management; Continuous Improvement; Health and Safety Leadership; Managing Performance; Professionalism; Resource and Fiscal Management; Results Orientation; and Strategic Thinking.

Deadline Date: March 13 2026

Salary: $82500 per annum
Please submit cover letter and resume with three (3) references to:
Attention: Hiring Committee
Thunder Bay Indigenous Friendship Centre
401 N Cumberland Street Thunder Bay ON P7A 4P7
Email: or Fax:

See our website for more information: Thunder Bay Indigenous Friendship Centre is an equal opportunity employer. Reasonable accommodations are available upon request for all parts of the recruitment process.

Miigwetch to all who apply however only applicants selected for an interview will be contacted

Required Experience:

Manager