Client Solutions Analyst I hourly
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Job Location:
Cherry Hill, NJ - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Details
Client Solutions Analyst I hourlyJob Description
JOB SUMMARY
Handles routine issues such as hardware setup software installation and basic troubleshooting. Ensures that end users remain
productive by resolving common problems quickly or escalating them when necessary. Emphasizes customer service
communication skills and building foundational IT knowledge.
This position functions as second-level support for endpoint-related issues including hardware and operating system concerns.
ESSENTIAL FUNCTIONS
Articulates the jobs main responsibilities. This is not intended to be an exhaustive list of all essential functions or all duties
performed. The essential functions listed below and percentage of time may vary between departments and locations and are
subject to change based on management discretion and organizational needs. Other responsibilities may be assigned at the
discretion of management to meet organizational needs.
Respond to helpdesk tickets and provide onsite/remote support.
Install and configure desktops laptops and peripherals.
Escalate unresolved issues to higher-level support.
Document all support activities in the ITSM system (e.g. ServiceNow).
Communicate effectively with end-users to ensure clarity and satisfaction
ADDITIONAL RESPONSIBILITIES
ORGANIZATIONAL IMPACT: Works to deliver on day-to-day objectives with some impact on achievement of results for
the job area. Delivers job responsibilities following a defined standard output or set of procedures. Work consists of
tasks that are very routine or well defined with specific instructions to achieve standardized solutions.
INNOVATION & COMPLEXITY: Responsible for checking data and information when minor changes may be required
based on review. Problems and issues faced are routine and solutions clearly prescribed. Follows a well-established
and familiar set of activities and/or processes to derive a solution.
COMMUNICATION & INFLUENCE: Communicates with contacts typically within immediate job area on matters that
involve obtaining or providing information requiring little explanation or interpretation.
QUALIFICATIONS
The requirements listed below are representative of the knowledge skill and/or ability required or preferred.
Education - Required
High School Diploma/GED
Experience - Required
Less than 1 year related work experience
Knowledge Skills and Abilities - Required
Basic understanding of Windows OS and common enterprise applications such as Office 365.
Understanding of ticketing systems (e.g. ServiceNow) and workflow documentation.
Ability to diagnose and resolve hardware/software issues efficiently.
Strong interpersonal skills to provide a positive support experience.
Work effectively with team members and cross-functional groups during projects.
Salary Range
The actual hiring rate will be determined based on candidate experience skills and qualifications. This position is not eligible for an annual incentive.
Work Shift
Workday Day (United States of America)Worker Sub Type
RegularEmployee Entity
Thomas Jefferson UniversityPrimary Location Address
500 Marlboro Avenue Cherry Hill New Jersey United States of AmericaNationally ranked Jefferson which is principally located in the greater Philadelphia region Lehigh Valley and Northeastern Pennsylvania and southern New Jersey is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65000 people strong dedicated to providing the highest-quality compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrows professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic clinical and applied research. Thomas Jefferson University home of Sidney Kimmel Medical College Jefferson College of Nursing and the Kanbar College of Design Engineering and Commerce dates back to 1824 and today comprises 10 colleges and three schools offering 200 undergraduate and graduate programs to more than 8300 students. Jefferson Health nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.
Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age race color religion creed sexual orientation gender gender identity marital status pregnancy national origin ancestry citizenship military status veteran status handicap or disability or any other protected group or status.
Benefits
Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues including medical (including prescription) supplemental insurance dental vision life and AD&D insurance short- and long-term disability flexible spending accounts retirement plans tuition assistance as well as voluntary benefits which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues including those who work less than part-time(including per diemcolleagues adjunct faculty and Jeff Temps) have access to medical (including prescription) insurance.
For more benefits information please click here
Required Experience:
IC
Key Skills
- Organizational Management
- Presentation Skills
- Agile
- SAFe
- AWS
- Solution Architecture
- Conflict Management
- Data Management
- Scrum
- Team Management
- Pre-sales
- Management Consulting
About Company
At Thomas Jefferson University in Philadelphia, PA, we are helping you to redefine what’s possible with innovative and tailored education opportunities.
