Senior Business Analyst & Knowledge Management Specialist
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Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a Senior Business Analyst & Knowledge Management Specialist for a hybrid assignment (minimum 3 days/wk onsite) with our Austin Texas this position you will be a partner with business and IT leadership to drive organizational transformation through analysis process improvement training and change enablement. This role bridges business needs and technology solutions supporting enterprise modernization initiatives while ensuring strong governance clear communication and lasting user adoption.
Key Responsibilities
Lead business and IT assessments gap analyses and requirements gathering to support system modernization migrations and enhancements.
Develop AS-IS/TO-BE process models solution comparisons and roadmaps to inform decision-making.
Support and improve governance intake and portfolio management processes including ServiceNow workflows and visual tracking (KANBAN).
Contribute to PMO maturity through templates methodologies and project support; oversee consulting resources as needed.
Design and deliver training programs and knowledge assets (user guides process documentation eLearning and train-the-trainer materials).
Establish knowledge management practices such as Super User programs wikis and post-deployment support models.
Support change initiatives through communication planning training vendor coordination testing and deployment readiness.
Required:
15 years of experience in business analysis training and knowledge management in public sector healthcare or enterprise environments.
Strong experience documenting and optimizing complex business processes and governance frameworks.
Expertise with ERP (PeopleSoft) EHR SaaS and enterprise or government systems.
Proficiency with ServiceNow SharePoint and portfolio or project management tools.
Excellent facilitation communication and stakeholder engagement skills.
Preferred
PMO or project management experience.
Public sector RFP and technical documentation experience.
Instructional design and eLearning tools (e.g. Articulate Captivate).
Strong visual and written communication skills.
Required Experience:
Senior IC
Key Skills
- Facilities Management
- Customer Support
- Fun
- Application Programming
- Airlines
- Back Office
About Company
Are you looking to hire? At eStaff LLC, we take all of the stress out of the search, with our experienced job recruiters able to staff all types of technical positions with highly skilled professionals. 24 hour on call.
