Quality Assurance Specialist

Quality Assurance Specialist

Pay Rate:$22.40 per hour
Typing Requirement: Minimum 30 WPM typing test required.

Position Overview

We are seeking a detail-oriented and analytical Quality Assurance Specialist to join a high-performing Quality Team. Reporting to the Quality Assurance Supervisor this role is responsible for conducting comprehensive quality reviews across multiple functional areas identifying trends mitigating risk and driving continuous process improvement initiatives.

This position is ideal for professionals who thrive in fast-paced compliance-driven environments and who bring both operational precision and innovative thinking to quality management practices.

Key Responsibilities

• Learn and maintain a comprehensive understanding of all functional areas to conduct cross-functional quality reviews
• Perform objective concise and documentation-ready quality assessments
• Maintain a monthly quality score of 96 percent or higher
• Maintain an Approved challenge percentage under 5 percent monthly
• Meet productivity benchmarks for each assigned functional area
• Update and maintain the quality monitoring data management system
• Track assessment outcomes and ensure timely corrections are completed
• Identify process trends gaps and recurring issues and recommend actionable solutions
• Assist in implementing and maintaining quality assurance processes controls and performance measures
• Support front-line quality assurance awareness and training initiatives
• Perform administrative support tasks aligned with Quality Team objectives
• Contribute to continuous improvement strategies across departments
• Maintain strict confidentiality regarding quality assessments
• Provide cross-departmental support as needed
• Perform additional duties as assigned

Preferred Qualifications

• College degree preferred
• Experience in government services to consumers
• Experience in health and human services
• Public sector healthcare experience preferred
• Medicaid and or CHIP program knowledge highly desirable
• Equivalent combination of education and experience will be considered

Required Skills and Competencies

• Strong written and verbal communication skills
• Ability to produce clear concise documentation and presentations
• Strong analytical and problem-solving skills
• Excellent organizational and time management abilities
• Ability to manage multiple priorities in a fast-paced evolving environment
• High level of confidentiality and professional discretion
• Working knowledge of operational processes and willingness to expand expertise
• Proficiency in MS Word MS Excel and MS Outlook
• Ability to work independently and collaboratively
• Bilingual skills preferred
• Typing speed of at least 30 WPM

Physical Requirements

• Prolonged sitting and computer usage
• Occasional standing walking or light lifting up to 10 pounds
• Close vision and focus adjustment required

Work Environment

• Office setting
• Quiet to moderate noise level
• Fast-paced deadline-driven environment
• Overtime may include evenings and occasional weekends

Why This Role Matters

This role directly supports operational accuracy compliance integrity and service excellence. The Quality Assurance Specialist plays a critical part in protecting program standards while helping drive measurable improvements across the organization.

Alternate Search Titles -Quality Assurance Analyst QA Compliance Specialist Healthcare Quality Analyst Government Program QA Specialist Medicaid Quality Reviewer Quality Monitoring Specialist Program Integrity Analyst Healthcare Operations Quality Specialist

Throughout the past 35 years MMC one of the most trusted names in workforce management services has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate to the right client for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving Texas. With 2000 employees working in 40 states MMC is able to support all United States locations and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment including:

• Medical dental and vision coverage
• Life and disability insurance
• Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being both on and off the job!

MMC strives to ensure all job postings confirm details of the position the rate of pay and acknowledge that medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.